Client Care - Level 2 Flashcards
Can you describe how you effectively communicated with the client during the tenant disposal instruction? How did you ensure the client was promptly notified of viewings and provided with feedback?
How did you demonstrate proactive client care during the tenant disposal instruction? Can you explain the purpose and benefits of the fortnightly meetings you held with the client, including discussions on the interest schedule and updates on market requirements?
As co-chair of your organization’s race equality network, can you elaborate on your role in collaborating with a client on a joint-firm initiative? How did you organize the logistics of the programme and maintain regular communication with the client to provide progress updates?
How did your efforts in organizing the joint-firm initiative and providing progress updates contribute to building trust with the client? Can you explain the importance of trust and effective execution in maintaining strong client relationships?
In your experience, what measures did you take to ensure responsiveness and accountability in your interactions with clients? Can you provide examples of specific actions you took to address client needs and expectations throughout these engagements?
