complaints procedure Flashcards
1
Q
What is the protocol for storing complaints?
A
All complaints should be kept but not stored in pt notes.
2
Q
How long do patients have to issue a complaint following an incident?
A
12 months
3
Q
How long does a practice have to provide a written acknowledgement to a complaint?
A
2 working days
4
Q
How long following the complaint does a practice have to respond with the results of investigation.
A
Should be outlined to the patient in the initial written response but the GDC recommends 10 days.
5
Q
If the pt isn’t happy with the internal outcome, who can they escalate this to?
A
Primary Care Trust (ombudsman)
or
The GDC
