controlling

Question 1

importance of controlling

Answer 1

accomplishing organisational goals
making efficient use of resources
judging accuracy of standards
ensuring order and discipline
improving employee motivation
facilitating coordination in action

Question 2

limitations of controlling

Answer 2

✨difficulty in setting quantitative standards
✨costly affair
✨little control on external factors
✨resistance from employees

Question 3

controlling process

Answer 3

-setting performance standards
-measurement of actual performance
-comparison of actual performance with standard performance
-analysing deviations
-taking corrective action

Question 4

explain setting performance standards (1)

Answer 4

-first step in controlling
-standards are criteria’s against which actual performance would be measured they serve as a benchmark towards which org strives to work
-standards should be set in quantitative terms which will make comparison easier
-they should also be flexible enough to be modified whenever required.

Question 5

measurement of actual performance (2)

Answer 5

-performance should be measured in an objective and reliable manner
-it’s generally believed that measurement of work must be done after task is completed but whenever possible it should ne done during performance
-several techniques for measuring include sample checking performance reports etc

Question 6

comparing actual performance with standard (3)

Answer 6

-involves comparison of actual performance with standard
this comparison will reveal the deviation be actual and desired result
-comparison becomes easier when set in quantitative terms