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Clever Orca VTNE Prep > Communication and Veterinary Professional Support Services > Flashcards

Communication and Veterinary Professional Support Services Flashcards

1
Q

Which of the following is NOT a component of an animal’s medical history?
A Previous illnesses
B Vaccination status
C Behavioural Changes
D Current Weight

A

D Current Weight

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2
Q

Which disease is known as parrot fever?
A Leptospirosis
B Plague
C Psittacosis
D Salmonellosis

A

C Psittacosis
Caused by Chlamydia psittaci. Primarily associated with birds, specifically parrots. Can be transmitted to humans through inhalation of dust from dried bird droppings or direct contact with infected birds

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3
Q

A diet that is formulated to meet AAFCO’s nutrient profiles for all stages means that it is appropriate for:
A Growing puppies
B Lactating mothers
C Adult dogs
D All of the above

A

D All of the above

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3
Q

What is the primary route of transmission for Rabies?
A Ingestion of contaminated food
B Contact with infectious saliva
C Inhalation of airborne particles
D Through contaminated water

A

B Contact with infectious saliva

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4
Q

Which of the following is NOT a method for educating clients about zoonotic diseases?
A Using visual aids like diagrams
B Offering written instructions
C Ignoring client questions
D Providing support resources

A

C Ignoring client questions

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5
Q

Which zoonotic disease is transmitted primarily through fleas?
A Rabies
B Leptospirosis
C Plague
D Psittacosis

A

C Plague
Plague is caused by the bacterium Yersinia pestis and is primarily transmitted to humans via fleas that have fed on infected rodents

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6
Q

Which of the following is NOT an example of professional communication in a veterinary setting?
A Collecting patient information
B Educating the client
C Recommending other clinics
D Assisting with the euthanasia process

A

C Recommending other clinics

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7
Q

Which stages involves animals being most receptive to learning about their environment and other species?
A Neonatal period
B Transition period
C Socialization period
D Juvenile period

A

C Socialization period

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8
Q

Which period is critical for animals to learn about their environment and other species?
A Neonatal period
B Transition period
C Socialization period
D Juvenile period

A

C Socialization period

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9
Q

Which of the following is NOT a responsibility of a veterinary technician during the euthanasia process
A Preparing the patient
B Signing the euthanasia consent form
C Talking through the process with the client
D Preparing the body after euthanasia

A

B Signing the euthanasia consent form

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10
Q

What is the primary concern when discussing zoonotic diseases with clients?
A The cost of treatment
B The potential transmission of diseases from animals to humans
C The popularity of the pet
D The age of the animal

A

B The potential transmission of diseases from animals to humans

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11
Q

Which of the following is NOT a stage of anesthesia?
A Induction
B Maintenance
C Recovery
D Stabilization

A

D Stabilization

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12
Q

What is the primary method of transmission for Psittacosis?
A Contact with infectious saliva
B Inhalation of infected bird droppings
C Through fleas
D Contact with infectious urine

A

B Inhalation of infected bird droppings

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13
Q

In the SOAP approach to documentation, what does the “A” stand for?
A Assessment
B Anesthesia
C Aftercare
D Appointment

A

A Assessment

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14
Q

A dog presents with a limp. What information would NOT be useful in diagnosing the issue?
A Duration of the limp
B Frequency of coughing
C Severity of the limp
D Aggravating or alleviating factors

A

B Frequency of coughing

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15
Q

Which of the following is a fungal zoonotic disease?
A Ringworm
B Leptospirosis
C Psittacosis
D Ehrlichiosis

A

A Ringworm
Fungal infection caused by dermatophytes, specifically Microsporum spp. and Trichophyton spp. It is a zoonotic disease.

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16
Q

Which zoonotic disease is transmitted by contact with infectious saliva from an infected animal?
A Leptospirosis
B Rabies
C Salmonellosis
D Ringworm

A

B Rabies

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16
Q

In the context of professional communication, what does “signalment” refer to?
A A patient’s medical history
B The primary complaint of the client
C The patient’s age, breed, and other identifying characteristics
D The method of communication used

A

C The patient’s age, breed, and other identifiying characteristics

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17
Q

Which of the following diseases is primarily transmitted through the ingestion of contaminated food?
A Rabies
B Salmonellosis
C Ringworm
D Leptospirosis

A

B Salmonellosis

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18
Q

A client is concerned about their pet bird, which has been sneezing frequently. Which zoonotic disease should be considered and discussed with the client?
A Rabies
B Ringworm
C Psittacosis
D Leptospirosis

A

C Psittacosis
Can show respiratory symptoms, such as sneezing

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19
Q

What is the primary purpose of collecting patient information?
A For billing purposes
B To understand the patient’s health history and current condition
C For marketing purposes
D To share with other clinics

A

B To understand the patient’s health history and current condition

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20
Q

What is the primary concern when discussing record keeping in a veterinary setting?
A Keeping records for marketing purposes
B Ensuring the accuracy and confidentiality of records
C Keeping records for billing purposes
D Storing records for the longest time possible

A

B Ensuring the accuracy and confidentiality of records

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21
Q

What is the primary concern when handling pharmacological agents?
A Cost effectiveness
B Brand of the drug
C Safety
D Size of the bottle

A

C Safety

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22
Q

A client’s bird has been diagnosed with Psittacosis. Which of the following is the MOST likely method of transmission to humans?
A Contact with the bird’s feathers
B Ingestion of contaminated food
C Inhalation of infected droppings
D Through a bite from a bird

A

C Inhalation of infected droppings

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23
Q

Which special population is NOT mentioned as being at higher risk for zoonotic diseases?
A Children
B Elderly
C Healthy adults
D Pregnant women

A

C Healthy adults

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23
Q

A dog owner reports that their dog has been excessively licking its paws. Which of the following should be the FIRST step in addressing this behaviour?
A Prescribe antianxiety medication
B Recommend a change in diet
C Examine the paws for any injuries or foreign bodies
D Suggest a behavioural specialist

A

C Examine the paws for any injuries or foreign bodies

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24
Q

Which of the following is NOT a commonly seen urinary stone or crystal?
A Struvite
B Calcium Oxalate
C Urate
D Cystine

A

D Cystine
Urate crystals are seen in Dalmations and English Bulldogs and can be prevented through dietary changes.
Cystine crystals are not commonly seen in dogs or cats

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25
Q

WHich of the following records is NOT essential for legal protection in a veterinary practice?
A Medical Records
B Surgical Logs
C Anesthetic Records
D Client’s Legal Information

A

D Clients legal information

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26
Q

Which of the following is NOT a primary concern when discussing pharmacological agents with clients?
A Safety
B Dosage
C Side effects
D Colour of the medication

A

D Colour of the medication

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27
Q

Which of the following is NOT a form of learning in animals?
A Imprinting
B Habituation
C Sensitization
D Memorization

A

D Memorization
It differs from memorization in humans so it is not a form of learning

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28
Q

What is the cornerstone of client education, patient care, and team collaboration in veterinary care?
A Clarity
B Active listening
C Professional communication
D Empathy

A

C Professional communication

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29
Q

What is the primary reason for collecting detailed patient information during a veterinary visit?
A Legal requirements
B Building trust with the pet owner
C Accurate diagnosis
D Treatment planning

A

C Accurate diagnosis

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30
Q

Which of the following is NOT a method used for pain assessment in animals?
A Observing changes in behaviour
B Checking the animal’s temperature
C Evaluating signs of vocalization
D Noting any signs of restlessness

A

B Checking the animal’s temperature

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31
Q

What is the primary ethical responsibility of a veterinary technician?
A Ensuring profitability for the practice
B Educating the client
C Providing competent and compassionate care
D Maintaining a good relationship with the veterinarian

A

C Providing competent and compassionate care

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32
Q

Which of the following is NOT a primary component of the euthanasia process?
A Consent
B Aftercare
C Grief management
D Payment processing

A

D Payment processing

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33
Q

What is NOT a recommended environmental precaution for preventing zoonotic diseases?
A Regularly cleaning and disposing of pet waste
B Feeding raw meat to pets
C Preventing pets from drinking from stagnant water sources
D Using gloves when handling pet waste

A

B Feeding raw meat to pets

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34
Q

According to the NAVTA Code of Ethics, what is the veterinary technician’s responsibility regarding client confidentiality?
A Share client information only with the veterinary team
B Protect confidential information provided by clients
C Share client information with other veterinary practices for research purposes
D Discuss client cases openly in educational settings

A

B Protect confidential information provided by clients

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35
Q

A client is concerned about their dog’s sudden aversion to being touched on the head. What should be the FIRST step in addressing this concern?
A Conduct a thorough examination of the dog’s head and ears
B Suggest behavioural training
C Change the dog’s diet
D Prescribe anti-anxiety medication

A

A Conduct a thorough examination of the dog’s head and ears

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36
Q

If a client has concerns that their cat has lost a lot of weight in a short period of time, what is the FIRST follow-up question that should be asked?
A Have they been exercising more recently?
B Has their appetite changed recently?
C What is their current diet?
D Have there been any stressful changes in the home?

A

B Has their appetite changed recently?

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37
Q

Which period involve animals transitioning from total dependence to some independence?
A Neonatal period
B Socialization period
C Transition period
D Juvenile period

A

C Transition period

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38
Q

Which of the following is NOT a recognized form of learning in animals?
A Habituation
B Sensitization
C Imprinting
D Speculation

A

D Speculation

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39
Q

Which of the following is NOT a sign of pain in animal’s?
A Vocalization
B Restlessness
C Increased appetite
D Changes in behaviour

A

C Increased appetite

40
Q

A client is concerned about their pet rabbit’s sudden loss of appetite. Which of the following should be the FIRST step in addressing this concern?
A Recommend a change in diet
B Prescribe appetite stimulants
C Conduct a thorough PE
D Suggest more exercise

A

C Conduct a thorough PE

41
Q

A client is concerned about the risk of Salmonellosis from their pet lizard. What is the best advice?
A Wash hands thoroughly after handling the lizard
B There’s no risk of Salmonellosis from lizards
C Use hand sanitizer instead of washing hands
D Only handle lizard with gloves

A

A Wash hands thoroughly after handling the lizard

42
Q

A dog owner is concerned about their dog’s aggressive behaviour towards strangers. Which of the following training methods is MOST recommended?
A Punishment based training
B Avoiding any contact with strangers
C Positive reinforcement
D Using a shock collar

A

C Positive reinforcement

42
Q

A client’s bird has been losing feathers and showing bald spots. Which of the following conditions should be considered FIRST?
A Mites or lice infestation
B Molting
C Dietary deficiencies
D Behavioural issues

A

A Mites or lice infestation
Molting doesn’t usually result in bald spots. External parasites are a common cause of bald spots and feather loss.

43
Q

A client is concerned about zoonotic diseases. Which of the following is NOT a direct mode of transmission from animals to humans?
A Saliva
B Urine
C Fleas
D Feces

A

C Fleas
Can act as a vectors for zoonotic diseases, not a direct mode of transmission from animals to humans.

43
Q

A client misunderstands post-operative care instructions for their pet. How should you handle this situation to maintain trust?
A Blame the client for not paying attention
B Politely clarify the instructions and offer written guidelines
C Tell the client to consult the written instructions only
D Ignore the misunderstanding; it’s not a big deal

A

B Politely clarify the instructions and offer written guidelines

44
Q

Which of the following is NOT considered an essential component of medical records in a veterinary practice?
A Signalment
B Clinical notes
C Anesthetic records
D Client communication logs

A

D Client communication logs

44
Q

A cat owner reports that their cat has been hiding more frequently and has shown a decreased interest in play. Which of the following should be the FIRST step in addressing this behaviour?
A Recommend a change in diet
B Conduct a thorough PE
C Suggest a behavioural specialist
D Prescribe anti-anxiety medication

A

B Conduct a thorough PE

45
Q

A client’s reptile has been diagnosed with Salmonellosis. What BEST advice should be given to the client to prevent transmission?
A Stop handling the reptile
B Wash hands thoroughly after handling the reptile or cleaning its habitat
C Provide ABx to cure the infection
D Stop cleaning the enclosure until the Salmonellosis is resolved

A

B Wash hands thoroughly after handling the reptile or cleaning its habitat

46
Q

What type of diet would be MOST appropriate for a dog who needs to lose weight and has a large appetite?
A High protein, low carb diet with high caloric density
B High carb, a high fat diet with high caloric density
C High protein, high fibre diet with low caloric density
D High-fibre, high-fat diet with low caloric density

A

C High protein, high fibre diet with low caloric density

47
Q

A client is not complying with the recommended treatment plan. What is the most effective way to address this?
A Scold the client for not following instructions
B Discuss the reasons for non-compliance and offer solutions
C Ignore the issue; it’s the clients responsibility
D Change the treatment plan without discussing it with the client

A

B Discuss the reasons for non-compliance and offer solutions

48
Q

A client is concerned about their pet’s recent weight gain. Which of the following factors should be considered FIRST when addressing this concern?
A The pet’s diet and feeding habits
B The possibility of pregnancy
C The pet’s exercise routine
D Potential thyroid issues

A

A The pet’s diet and feeding habits

49
Q

You discover an error in a patient’s medical record. What is the appropriate action?
A Erase the original entry and correct it
B Leave the error and make a new correct entry
C Correct the error without erasing the original entry, then date and initial it
D Ignore the error as it’s minor

A

C Correct the error without erasing the original entry, then date and initial it

50
Q

A client is concerned about Lyme disease. What is the best way to educate the client?
A Dismiss the concern as Lyme disease is rare
B Provide written resources and discuss preventative measures
C Advise the client to search for information online
D Tell the client not to worry as Lyme disease is treatable

A

B Provide written resources and discuss preventative measures

50
Q

An animal shows signs of aggression during an examination. What is the best course of action?
A Continue the exam quickly to minimize stress
B Pause and use appropriate restraint techniques
C Sedate the animal without owner consent
D Cancel the exam and refer to a behaviourist

A

B Pause and use appropriate restrain techniques

51
Q

A client is concerned about their cat’s sudden aggressive behaviour towards their new puppy. Which of the following is the MOST likely reason for this behaviour?
A The cat is asserting dominance over the new puppy
B The cat is experiencing health issues
C Cats are not aggressive, the owner is misinterpreting the behaviour
D The cat is fearful and trying to protect itself

A

D The cat is fearful and trying to protect itself
Aggression is likely a defense mechanism in response to fear

52
Q

A client insists on being present during the euthanasia process but becomes emotionally unstable. What is the best course of action?
A Ask the client to leave immediately
B Continue with the euthanasia without acknowledging the client’s emotional state
C Pause and consult with the client about their comfort level
D Cancel the euthanasia procedure

A

C Pause and consult with the client about their comfort level

52
Q

You notice that a colleague has mistakenly documented the wrong medication for a patient. What should you do?
A Correct the mistake yourself immediately
B Inform your colleague and let them correct it
C Report the mistake to your supervisor
D Leave it as is; it’s not your responsibility

A

B Inform your colleague and let them correct it

53
Q

which disease is primarily transmitted through the ingestion of contaminated food?
A Rabies
B Salmonellosis
C Ringworm
D Leptospirosis

A

B Salmonellosis

54
Q

What is the primary concern when discussing record-keeping in a veterinary setting?
A Keeping records for marketing purposes
B Ensuring the accuracy and confidentiality of records
C Keeping records or billing purposes
D Storing records for the longest time possible

A

B Ensuring the accuracy and confidentiality of records

55
Q

What is another name for Psittacosis?
A Bird flu
B Avian typhoid
C Parrot fever
D Bord cholera

A

C Parrot fever

56
Q

What is the foremost priority when dealing with pharmaceuticals in a veterinary setting?
A Cost efficiency
B Drug brand selection
C Handler and patient safety
D Packaging size

A

C Handler and patient safety

57
Q

What is a sign of pain in animals?
A Increased appetite
B Increased socialbility
C Changes in body temperature
D Changes in behaviour

A

D Changes in behaviour

57
Q

Which of the following is NOT a recognized route for administering medication to animals?
A Dermal
B Intramuscular
C Intradermal
D Osmotic

A

D Osmotic

58
Q

What is the primary concern when handling pharmacological agents?
A Cost-effectiveness
B Brand of the drug
C Safety
D Size of the bottle

A

C Safety

59
Q

Which disease is known as parrot fever?
A Leptospirosis
B Plague
C Psittacosis
D Salmonellosis

A

C Psittacosis

60
Q

Which is NOT a stage anesthesia?
A induction
B Maintenance
C Recovery
D Stabilization

A

D Stabilization

61
Q

What is the primary route of transmission for Rabies?
A Ingestion of contaminated food
B Contact with infectious saliva
C Inhalation of airborne particles
D Through contaminated water

A

B Contact with infectious saliva

61
Q

What is the primary method of transmission for Leptospirosis in animals?
A Direct contact with infected animals
B Ingestion of contaminated food
C Contact with infected urine or water
D Airborne transmission

A

C Contact with infected urine or water

62
Q

Which is the fungal zoonotic infection?
A Ringworm
B Leptospirosis
C Psittacosis
D Ehrlichiosis

A

A Ringworm

63
Q

Which special population is NOT mentioned as being at higher risk for zoonotic diseases?
A Children
B Elderly
C Healthy adults
D Pregnant women

A

C Healthy adults

64
Q

Which zoonotic disease is transmitted primarily through fleas?
A Rabies
B Leptospirosis
C Plague
D Psittacosis

A

C Plague

65
Q

What is the primary concern when discussing zoonotic diseases with clients?
A The cost of treatment
B The potential transmission of diseases from animals to humans
C The popularity of the pet
D The age of the animal

A

B The potential transmission of diseases from animals to humans

66
Q

Which of the following is NOT a method of administering medications?
A Topical
B Intravenous
C Subcutaneous
D Osmotic

A

D Osmotic

67
Q

What is the effective strategy for managing client expectations regarding their pet’s treatment outcomes?
A Promise quick and guaranteed results
B Provide realistic scenarios and discuss potential outcomes
C Avoid discussing any negative outcomes
D Overemphasize the risks to prepare them for the worst

A

B Provide realistic scenarios and discuss potential outcomes

68
Q

What is NOT a method for educating clients about zoonotic diseases?
A Using visual aids like diagrams
B Offering written instructions
C Ignoring client questions
D Providing support resources

A

C Ignoring client questions

69
Q

What is the primary method of transmission for Leptospirosis?
A Inhalation of infected droppings
B Contact with infectious saliva
C Contact with infectious urine
D Through fleas

A

C Contact with infectious urine

70
Q

What is the primary method of transmission for Psittacosis?
A Contact with infectious saliva
B Inhalation of infected bird droppings
C Through fleas
D Contact with infectious urine

A

B Inhalation of infected bird droppings

71
Q

A dog has been diagnosed with leptospirosis. What is the MoST likely source of infection?
A Ingestion of contaminated food
B Bite from an infected animal
C Inhalation of infected droplets
D Contact with infected urine

A

D Contact with infected urine

72
Q

A client is concerned about their pet rabbit’s sudden loss of appetite. What should the FIRST step in addressing this concern?
A Recommend a change in diet
B Prescibe appetite stimulants
C Conduct a thorough physical examination
D Suggest more exercise

A

C Conduct a thorough physical examination

73
Q

What is NOT a commonly seen urinary stone or crystal?
A Struvite
B Calcium oxalate
C Urate
D Cystine

A

D Cystine

74
Q

A dog presents with a limp. All information provided would aid in diagnosing the issue EXCEPT:
A Duration of the limp
B Frequency of coughing
C Severity of the limp
D Aggravating or alleviating factors

A

B Frequency of coughing

75
Q

A cat owner reports that their cat has been drinking more water than usual. Which of the following conditions should be considered?
A Cardiac disease
B Arthritis
C Liver disease
D Diabetes

A

D Diabetes

76
Q

Which is NOT a primary component of the euthanasia process?
A Consent
B Aftercare
C Grief management
D Payment processing

A

D Payment processing

77
Q

What is the main reason for collecting detailed patient information during a veterinary visit?
A Legal requirements
B Building trust with the pet owner
C Accurate diagnosis
D Treatment planning

A

C Accurate diagnosis

78
Q

During which developmental stage do animals begin to show signs of self-sufficiency?
A Infant stage
B Socialization phase
C Independence phase
D Adolescent stage

A

C Independence stage

79
Q

If a client has concerns that their cat has lost a lot of weight in a short period of time, what is the FIRST follow-up question that should be asked?
A Have they been exercising more recently?
B Has their appetite changed recently?
C What is their current diet?
D Have there been any stressful changes in the home?

A

B Has their appetite changed recently?

80
Q

What is the primary ethical responsibility of a veterinary technician?
A Ensuring profitability for the practice
B Educating the client
C Providing competent and compassionate care
D Maintaining a good relationship with the veterinarian

A

C Providing competent and compassionate care

81
Q

What is the cornerstone of client education, patient care, and team collaboration in veterinary care?
A Clarity
B Active listening
C Professional communication
D Empathy

A

C Professional communication

82
Q

Which is NOT typically a method used to assess pain in animals?
A Monitoring changes in gait or posture
B Checking for increased heart rate
C Measuring body temperature
D Observing for avoidance of touch

A

C Measuring body temperature

82
Q

In the SOAP approach, what is the best way to document the “Subjective” part?
A Use medical jargon to describe symptoms
B Use direct quotes or paraphrasing of the patient’s owner
C Make assumptions about the patient’s condition
D Document only what the veterinary technician observes

A

B Use direct quotes or paraphrasing of the patient’s owner

83
Q

What is NOT considered an essential component of medical records in a veterinary practice?
A Signlament
B Clinical notes
C Anesthetic records
D Client communication logs

A

D Client communication logs

84
Q

All are methods used for pain assessment in animals, EXCEPT:
A Observing changes in behaviour
B Checking the animal’s temperature
C Evaluating signs of vocalization
D Noting any signs of restlessness

A

B Checking the animal’s temperature

84
Q

Which is NOT a common indicator of discomfort in animals?
A Crying out
B Agitation
C Heightened appetite
D Altered behaviour

A

C Heightened appetite

85
Q

All are primary concerns when discussing pharmacological agents with clients, EXCEPT:
A Safety
B Dosage
C Side effects
D Color of the medication

A

D Color of the medication

86
Q

What is NOT a recommended environmental precaution for preventing zoonotic diseases?
A Regularly cleaning and disposing of pet waste
B Feeding raw meat to pets
C Preventing pets from drinking from stagnant water resources
D Using gloves when handling pet waste

A

B Feeding raw meat to pets

87
Q

Which of the following is NOT typically a sign of anxiety or stress in pets?
A Excessive grooming
B Increased socialbility
C Pacing or restlessness
D Changes in vocalization

A

B Increased sociability

88
Q

What is the most important question to ask when a client says their pet has food allergies?
A Can we see the results of the food allergy test?
B What is the pet’s complete diet history?
C What makes you think your pet has food allergies?
D Have you tired Royal Canin Hydrolyzed Protein yet?

A

B What is the pet’s complete diet history?

89
Q

Which of the following is NOT a recognized learning process in animals?
A Classical conditioning
B Operant conditioning
C Observational learning
D Speculative reasoning

A

D Speculative reasoning

90
Q

A client’s bord has been losing feathers and showing bald spots. Which of the following conditions should be considered FIRST?
A Mites or lice infestation
B Molting
C Dietary deficiencies
D Behavioural issues

A

A Mites or lice infestation

91
Q

A client is concerned about Lyme disease. What is the best way to educate the client?
A Dismiss the concern as Lyme disease is rare
B Provide written resources and discuss preventative measures
C Advise the client to search for information online
D Tell the client not to worry as Lyme disease is treatable

A

B Provide written resources and discuss preventative measures

92
Q
A

Clever Orca VTNE Prep (11 decks)

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