A2: Following Policies and Procedures

Question 1

What do policies and procedures aim to ensure?

Answer 1

policies and procedures aim to ensure that all staff and volunteers work within the law and to the highest professional standards

Question 2

Health and care settings and organisations have guidelines that…

Answer 2

health and care settings and health and care organisations have guidelines that describe the working procedures that should be followed to ensure that the care provided meets service user’s needs

Question 3

Specific procedures in a care setting will vary according to…

Answer 3

specific procedures in a care setting will vary according to the client groups served and the particular function of the setting

Question 4

What policies may be included a care setting?

Answer 4

• health and safety
• equality and diversity
• medical
• safeguarding
• disclosing and barring service (DBS)
• death of a resident
• complaints policy