A5: Service User Feedback

Question 1

Settings have a wide range of different ways of allowing service users to comment on what?

Answer 1

settings have a wide range of different ways of allowing service users to comment on the strengths and weaknesses of the service that they receive

Question 2

What are some examples of ways of allowing service users to comment on the strengths and weaknesses of the service that they receive?

Answer 2

this may include:
- regular meetings for service users to report concerns and to share ideas for the improvements of the provision
- at a larger setting, there may be a committee that represents all service users
- a suggestions box
- service users may request a private meeting with a manager or governor of the setting
- service users reporting good practice or areas of concern to external agencies, which can lead to an unexpected inspection of the setting