CHAP 2 Flashcards
Subjective
data provide clues to:
physiological, psychological, and sociologic
problems.
The subjective data is obtained through
interviewing
2 focuses of nursing interview
- establish rapport & rltship
gain info on client - developmental, psychological status
4 basic phases of an interview in nursing:
preintroductory
introductory
working
summary
in this phase, the nurse reviews the medical record before meeting with the client
Knowing some of the client’s already documented biographical information
Preintroductory phase
during the introductory phase, the nurse explains these:
- discuss the of questions
- explain reason for notes
- assure confidential info to the client
the guidelines that ensure confidentiality of client info
Health Insurance Portability and Accountability Act (HIPAA)
conducting an interview should be at what level
eye level with client
these are essential to promote full disclosure of information
develop trust and rapport
Developing rapport
depends heavily on
verbal and nonverbal communication
During this phase, the nurse elicits the client’s comments about major biographical
data
Working phase
during this phase, the nurse summarizes information obtained during
the working phase and validates problems and goals with the client
Summary & closing phase
in this phase, the nurse identifies and discusses possible plans to resolve the problem
summary and closing phase
The client interview involves two types of communication
Nonverbal and verbal
Your appearance, demeanor, posture, facial expressions, and attitude strongly influence
how the client perceives the questions you ask belongs to what type of communication
Nonverbal communication
Actions that must be followed during a nurisng interview of nonverbal actions
Appearance
Demeanor
Facial expression
Attitude
Silence
Listening
The client is expecting
to see a health professional; therefore, you should look the part. Wear comfortable,
neat clothes and a laboratory coat or a uniform. What type of nonverbal component is this?
Appearance
in nonverbal communication your ___ should be professional
Demeanor
not being overwhelmingly friendly/touchy is under
Demeanor
Greeting the client calmly, by name and not
with references such as honey, sweetie, or sugar is under what type of nonverbal communication
Demeanor
When you enter a room to interview a
client, display what?
Poise
an overlooked aspect of communication. it often shows what you are truly thinking
Facial expression
No matter what you think about a client or what kind
of day you are having, keep your expression
neutral and friendly
appear shocked, disgusted, or surprised at what you are told is under
Attitude
One of the most important nonverbal skills to develop as a health care professional
is a
Nonjudgemental attitude