Management Skill

Question 1

Management Skills

Answer 1

The abilities or competencies that managers use to achieve business objectives

Question 2

what are the 6 management skills?

Answer 2

-Communication
-delegation
-Planning
-Leadership
-decision-making
-interpersonal skill

Question 3

Communication

Answer 3

The ability to transfer info from a sender to a receiver and listen to feedback

-Non-verbal communication: Body language, visual
-Verbal Communication: Written, oral
-Written includes
memos,letters,emails,text etc
-oral: meetings, one on one meeting, conference

Question 4

effective communication

Answer 4

Clear, curticate and concise, helping maintain good relationship

Question 5

Communication is used to:

Answer 5

-Outlining possible changes to the business
-let staff know what is expected of them
-a manager may also need to answer questions from staff when introducing a new policy
-listen feedback from another stakeholder

Question 6

barriers to communication

Answer 6

1. Credibilioty of the manager (do u trust them)
2. Suitable environment for the message being communicated
   3.is the communication clear and concise?
   4.Cultural differences

Question 7

Delegation

Answer 7

The ability to transfer authority and responsibility from a manager to an employee to carry out specific activities

Question 8

Benefits of delegation

Answer 8

-time is freed up
-Reduced stress
-Succession planning is improved (employees learn skills needed for more senior positions)

Question 9

Benefits to Subordinates in Delegation

Answer 9

-An increase in motivation
-Practical experience in different areas (eg: an employee has an opportunity to increase their skills)
-Increased prospects of advancement in the organisation

Question 10

risks of delegation

Answer 10

The subordinate employee may misuse their new power.

A manager has to be wary of delegating major projects or executive responsibilities, such as determining the strategic (long-term) business objectives.

Question 11

Planning

Answer 11

The ability to define business objectives and decisions on the methods or strategies to achieve them

Question 12

Planning timelines

Answer 12

Strategic 2-5 yrs: sets an overall objective, performed by senior managers

Tactical 1-2 years; Plans how the objective will be achieved, performed by a middle manager

Operational day-to-day operations: detailed operations to ensure objectives are met, such as staff registering and production planning, performed by lower manager or supervisors.

Question 13

planning process

Answer 13

1.define objective
2.analyse enviornemnt (SWOT)
3.Develop alternative strategies
4.Implement an alternative
5.Monitor and seek feedback

Question 14

SWOT

Answer 14

S trengths
W eakness
O pportunities
T hreats

Question 15

Leadership

Answer 15

the ability to influence or motivate ppl to work towards the achievement of business objectives

Question 16

good leaders

Answer 16

-lead by example by modelling good practices
-encourage and praise good performance
-Actively listen
-Remain calm in the face of stressful situations

Question 17

Types of leaders: trasnsactional leader

Answer 17

provide rewards for compliance and acceptance of authority

Question 18

Types of leaders: Trasnformational leaders

Answer 18

Treats staff as indiviudals and inspire them to reach a common vision

Question 19

Decision making

Answer 19

the ability to identify the options available and then choose a specific course of action from the alternatives

Question 20

decision-making steps

Answer 20

1.develop objective and criteria
2. Outline the facts
3.Identify alternative solutions
4. analyse the alternatives
5. choose one alternative and implement it

Question 21

Interpersonal skills

Answer 21

the ability to deal or liaise with people and build positive relationships with staff

Question 22

Interpersonal skills: managers should understand

Answer 22

-how other people are feeling (empathy)
-How other people view things and think about things
-How other people are likely to view what the manager says and does (be self-aware)

Question 23

Good interpersonal skills:

Answer 23

-Create positive communication
-Build trust and respect
-Make staff feel valued