Business systems pt2

Question 1

SOP (Sales Ordering Process, Standard Operating Procedures)

Answer 1

It is a step-by-step comprehensive guide of how to carry out a business routine. An organisation will create an SOP to abide by legal requirements and high company standards.

Question 2

SOP strengths

Answer 2

It ensures consistency and If all employees follow the SOP carefully, there should be no errors.

Question 3

SOP weaknesses

Answer 3

Very time consuming to create and must be periodically reviewed and updated

Question 4

Help desk

Answer 4

Help desk software is used to provide real time support to a user from a trained member of staff to overcome a technical problem.

Question 5

Help desk strengths

Answer 5

Customers can keep track of their issues being dealt with. Als all tickets are archived so if the same problem happens on the same machine, previous solutions can be used

Question 6

Help desk weaknesses

Answer 6

Very expensive to set up and a technician might not be available 24/7