Communication Flashcards
1
Q
Components of Active Listening
A
- inviting the other people into the conversation
- focusing on what the other person is saying
- processing unspoken or nonverbal messages other person is sending
- being aware of the nonverbals you are sending
2
Q
How to ensure a message is better understood and received by varied audiences
A
Sharing information in multiple frameworks
3
Q
Impactful communication achieves its purpose by integrating…
A
- an understanding of the audience’s needs and perspectives
- a clear message
- effective delivery
4
Q
Getting an audience to see communicated facts in a certain way, so that they take a certain action
A
Framing
5
Q
The major enemies to a communicator’s presence
A
nervousness and falseness
6
Q
Who to employees tend to most trust information from?
A
Their managers
7
Q
How should feedback be framed?
A
to show how it will benefit the employee and the org, and reinforce their value to the org
8
Q
Steps to creating communication plans
A
- identify purpose
- identify stakeholders
- identify communication methods/channels
