AOR 7: Leadership and Management

Question 1

goals

Answer 1

broad statements of intent that provide directions related to where the organization’s or program’s efforts should be directed

Question 2

ecological approaches

Answer 2

involve various dimensions to affect behavior change
-one of the most effective models for leveraging the complexity of managing relationships with partners and other stakeholders

Question 3

leadership

Answer 3

the activity of guiding a group of people or an organization by establishing a clear vision

Question 4

leadership development

Answer 4

expansion of a person’s capacity to be effective in leadership roles and processes such as communication, ability to motivate others, and management

Question 5

management-leadership continuum

Answer 5

the range of styles and actions used by managers and leaders

Question 6

mission statements

Answer 6

concrete, outcome-oriented statements that provide information about the overarching goals of an organization in a broad context

Question 7

negotiation

Answer 7

the utilization of a third party to aid people in conflict resolution

Question 8

organizational development

Answer 8

encompasses strategies and interventions that are focused on building capacities and well-being within groups and organizations to achieve maximum effectiveness and efficiency

Question 9

strategic planning

Answer 9

and organizational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals establish agreement around intended outcomes/results, and assess and adjust the orgs direction in response to a changing environment

Question 10

teamwork

Answer 10

cooperative or conditioned effort on the part of a group of persons acting together in the interests of a common cause

Question 11

ways to identify stakeholders

Answer 11

brainstorm, collect categories and names from informants in the community, consult with organizations, and get more ideas from stakeholders as you identify the ideas (advertise)

Question 12

UNDP capacity assessment framework dimensions

Answer 12

-points of entry: enabling the environment and organization levels
-core issues: could be institutional arrangements, leadership, knowledge, and accountability
-functional and technical capacities: engaging stakeholders, assess a situation and define a vision and mandate, formulate policies and strategies, budget, manage, and implement, and evaluate

Question 13

plain language

Answer 13

communication that the audience can understand the first time they read or hear it
-writing that is clear, concise, well-organized, and follows other best practices appropriate to the subject or field and intended audiences

Question 14

Four-level model to evaluate training

Answer 14

1: reaction
2: learning
3: behavior
4: results

Question 15

cultural knowledge

Answer 15

knows about some cultural characteristics, history, attitudes, values, and behaviors of a cultural group

Question 16

cultural awareness

Answer 16

being open to modifying cultural beliefs or attitudes

Question 17

cultural sensitivity

Answer 17

acknowledging differences exist between cultural groups, not making judgements on the differences

Question 18

cultural competence

Answer 18

having the capacity to bring into an org many different behaviors, attitudes, and policies and work effectively in cross-cultural settings top produce better health or community outcomes

Question 19

influence