people Flashcards
1
Q
how to maximise customer satisfaction ?
A
- good after sales
- effective handling of complaints
- providing quality products
- effective delivery services
2
Q
benefits of good customer service
A
- increased customer loyalty
- improved reputation
- motivated workforce
3
Q
risks of poor customer service
A
- reputation will be harmed
- customer loyalty will diminish
- customers will go elsewhere
- lower staff morale
