1.6 - Hardware Troubleshooting

Question 1

What are the 5 steps to formal fault management?

Answer 1

Identifying the issue
Predicting the cause
Attempting to solve issue
Testing
Documenting

Question 2

What is troubleshooting?

Answer 2

Finding then fixing an issue

Question 3

What should be documented for a troubleshoot?

Answer 3

The fault itself
The system in question
The user
Date and time of issue
Symptoms
System’s history
Recency of data back up

Question 4

Name 3 troubleshooting tools

Answer 4

Event viewer
Power on Self Test (POST)
Ping Test