Communication Theory Flashcards
What is congruence?
Matching experience awareness and communication
Name the three assumptions of communication theory
- People cannot not communicate
- What is said is not always what is heard
- Humans communicate on multiple levels
How can silence be used?
Silence by a worker indicates acceptance of client’s feelings if silence is too long worker should explore reason why
Describe a complementary relationship
Unequal power
Describe a symmetrical relationship
Two have equal power
Who’s responsibility is it to explore and acknowledge the clients feelings?
The clinician
What is a double bind?
Offering 2 contradictory messages w/of letting recipient notice the contradiction
Define paradox
Prescribing the symptom
T or F every communication has a context
True
Using should or ought, moralizing, giving untimely advice, lecturing, judging, using professional jargon, stacking questions, and excessive humor are considered what?
Barriers To communication
What ways can things be communicated?
Verbal, body language, written, spoken, non verbal
T or F social workers should avoid asking why questions
True
T or F the social worker should avoid using open ended questions
False
Furthering responses, rephrasing, paraphrasing, clarification, encouragement, summarization, exploring silence, partializing, reflecting on feelings, and non verbal communication are examples of what?
Active listening techniques
Describe open ended questions
Best type of question to elicit response because they require client to respond with their own thoughts
