Social Work Managment And Admin Flashcards
Describe the Human Relations Theory
AKA Theory Y we work for rewards ( most likely to lead to effective org)
Describe the scientific management theory
AKA Theory X - work for money pay if the most effective motivator
Name the two types of administrative functions
Maintenance and service
List the maintenance functions
Efficiency issues and problem solving
List the service functions
Quality of service and goal setting
Name the policy phases
- Problem
- Proposal
- Decision
- Planning
- Program
- Evaluation
- policy planning and implementation
- budgeting
- staff development
- evaluation
- recruiting staff
- training staff
- public relations
Are all functions of what?
management and administration
Describe formative evaluations
Focus on what was done, evaluate a program as it is being developed and results in program modifications
Describe summarize evaluations
Focus on results
What are performance evaluations based on?
Previously agreed upon criteria clearly stating what needs to change
Name some functions of supervisor
- staff recruitment
- coordination
- advocacy
- discipline
- education
- support against job related stress and burn out
- manage personalities
T or F a supervisor is responsible for actions Ipf supervisee
True
Where does a consultant’s authority come from?
His or her knowledge and skills
T or false a consultant has authority over staff
False
What are the three elements of consulting
Purpose, problem, and process
