Presentations

Question 0

Communication %

Answer 0

body language-55%
tone-38%
words-7%

Question 1

Goals

Answer 1

to formulate goals use the SMART plan

1. specific
2. measurable
3. achievable
4. relevant
5. time bound

Question 2

Communication- 3 types

Answer 2

1. verbal
2. vocal
3. visual

Question 3

Communication Barriers

Answer 3

1. Physical
2. psychological
3. space- A. intimate 18in. B. personal 1-4ft. C. social 4-12ft

Question 4

5 Elements of a Message

Answer 4

1. sender
2. receiver
3. message
4. transmission
5. feedback

Question 5

Active Listening use LEAPS

Answer 5

1. listen
2. emphasize by acknowledging emotions
3. ask questions
4. paraphrase whats important
5. summarize