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Flashcards in 3. Effective Conflict Management Deck (5)
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1

Types of conficts

Intrapersonal - me
Interpersonal - me and someone else
Intragroup - people within a group
Intergroup - different groups with each other

2

Dysfunctions of conflict

1. Competitive
2. Misperceptions and bias
3. Emotions
4. Decreased communication
5. Blurred lines (generalization)
6. Rigid comments
7. Magnified differences
8. Escalation of conflict

3

Benefits of conflict

1. Ability to cope with problems
2. Promises change/adaptation
3. Relationships + Morale
4. Self awareness
5. Personal Development
6. Psychological development
7. Stimulating / fun

4

Conflict Diagnostic Model

1. Issue in question
2. Size of stakes
3. Interdependency of parties
4. Continuity of interaction
5. Structure of parties
6. Involvement of third parties
7. Perceived progress of conflict

5

Reasons not to negotiate

1. When you can lose everything
2. When you’re sold out
3. Unethical demands
4. don’t care
5. No time
6. They act in bad faith
7. Waiting may improve your position
8. Not prepared