3 - Leading People, Projects and Teams Flashcards
What are the different types of Leadership?
Usually 3 different types:
1) Authoritarian - Directing yourself
2) Democratic - Doing it with the team
3) Laissez-Faire - Not caring
Explain Maslow’s Hierarchy of Needs
Maslow set out that people’s needs are set out in a hierarchy. The higher the needs achieved, the better the performance.
What are the key levels of Maslow’s Hierarchy?
- Physiological
- Safety
- Love and belonging
- Esteem
- Self actualisation
What is McGregor’s Motivation Theory?
That there are X and Y attitudes to management:
X - People dislike work and do it because they have to. Results in a carrot and stick approach. Transactional.
Y - People are self-motivated and enjoy the challenge. Results in empowerment and initiative.
What is Herzberg’s Two Factor Theory?
That there are two elements that motivate people:
Hygiene Factors - Conditions, Salary, Policy
Motivation - Growth, responsibility, recognition
You need the Hygiene at all times, and Motivation Factors can then be driven to improve performance. But, can’t have the Motivation without the Hygiene.
What is Duty of Care?
That a party should take all reasonable steps to ensure their (and others’) health, safety, wellbeing and security.
What is the difference between Management and Leadership?
- Management is about using established procedures and processes to administer the output of people.
- Leadership is about driving output through inspiring, motivating and providing direction.
What are the characteristics of a successful leader?
- Approachable
- Honest
- Technically competent
- Supportive and protective
- Motivational
- Strong communicator
- Active listener
What different types of organisational team structures are there?
- Hierarchical - Top down
- Matrix - Cross function
- Functional - Silos
What is Tuckman’s Model of Team Development?
- Forming
- Storming
- Norming
- Performing
- Adjourning
How would you solve a problem?
Identify
Analyse
Describe
Look for causes
Develop alternative solutions
Implement solution
Measure / Monitor
What is a RACI Matrix?
Describes the roles each stakeholder has.
Responsible
Accountable
Consulted
Informed
How would you deal with an underperforming team member?
Address the matter in a private setting.
Identify issues / obstacles
Set clear / measurable targets
Review / Monitor
If not resolved escalate with the manager.
What is the legislation applicable to UK Employment Law?
HSWA 1974
Employment Rights Act 1996
Equality Act 2010
What is included within a consultant appointment document?
T&C’s
Scope / Obligations
Fee
Payment
Collateral Warranties / Third Party Rights
Schedule 1 Fee
Schedule 2 Scope of Services
Schedule 3&4 Collateral Warranty / Third Party Rights
Schedule 5 Project Brief
