Chapter 6

Question 1

Beginning Steps of the Revision Process

Answer 1

Focus attention on content, organization, style and tone

Question 2

Content Specific Revising Questions

Answer 2

Information accurate, info relevant, good balance between general info and specific info

Question 3

Specific Information

Answer 3

giving readers the details they need to understand the message

Question 4

General Information

Answer 4

giving readers enough background information to appreciate the message

Question 5

Organization Specific Revising Questions

Answer 5

Covered in the most logical order, would the message be more convincing if rearranged, any points unnecessary

Question 6

Two Rules for Evaluating Other’s Work

Answer 6

1) Before Evaluation make sure you understand the writers intent; 2) Don’t impose your opinion/writing style onto the documentation

Question 7

Important Questions to Ask During Revisions

Answer 7

Who (Audience)? What (Message)? Where (Channel)? Why (WIIFM)? How (Specifics)?

Question 8

The Importance of Readability?

Answer 8

creating well-crafted docs that respect the audience’s time

Question 9

Headings and Bullets

Answer 9

Make reading time for your readers more efficient and effective.

Question 10

Effective Short Sentence

Answer 10

processed quickly and easier for nonnative speakers and translators to interpret

Question 11

Effective Med Sentence

Answer 11

useful for showing the relationships among ideas

Question 12

Effective Long Sentences

Answer 12

best way to convey complex ideas, to list number of related points, or to summarize information

Question 13

CONS to Long Paragraphs

Answer 13

are visually intimidating and can be difficult to read

Question 14

Using Lists…

Answer 14

to clarify, highlighting and simplifying material

Question 15

Headings

Answer 15

a brief title that tells readers about the content of the section that follows

Question 16

Subheadings

Answer 16

subordinate to headings, indicating subsections with a major section

Question 17

Descriptive Headings

Answer 17

“Cost Considerations” they are short and descriptive

Question 18

Informative Headings

Answer 18

“Redesigning Material Flow to Cut Production Costs”, guide readers to think in a certain way about the topic

Question 19

Parallel Words Ex

Answer 19

The letter was approved by Clausen, Whittaker, Merlin, Carlucci

Question 20

Parallel Phrases

Answer 20

We are gaining market share in supermarkets, in department stores, and in specialty stores.

Question 21

Parallel Clauses

Answer 21

I’d like to discuss the isse after Vicki gives her presentation but before Marvin shows his slides

Question 22

Parallel Sentences

Answer 22

In 2011 we exported 30 percent of our production. In 2012 we exported 50 percent.

Question 23

Editing for Clarity

Answer 23

Break up overly long sentences, rewrite hedging sentences, Impose parallelism, correct dangling modifiers, reword long noun sequences, replace camouflaged verbs, clarify sentence structure, Clarify awkward references

Question 24

Camouflaged Verbs

Answer 24

Words that end in: -ion, -tion, -ing, -ment, -ant, -ent, -ence, -ance, and -ency. These endings often change verbs into nouns and adjectives

Question 25

Hedging

Answer 25

qualifying your statements by pulling them back

Question 26

Clarifying Awkward References

Answer 26

avoid using “above-mentioned, as mentioned above, the aforementioned, the former, the latter, and respectively”

Question 27

Editing for Conciseness

Answer 27

Delete unnecessary words or phrases, shorten long words/phrases, eliminate redundancies, recast “It is/There are”

Question 28

It is/There are Starters

Answer 28

“We believe…” is a stronger opening than “it is believed that…”

Question 29

Summary for Revising Business Messages

Answer 29

1) Evaluate Content, organization, style; 2) Review for Readability; 3) Edit for Clarity; 4) Edit for conciseness

Question 30

Summary for Proofing Business Messages

Answer 30

1) Look for writing errors; 2) Look for missing elements; 3) Look for Design, formatting and programming mistakes

Question 31

Design for Readability

Answer 31

Consistency, Balance, Restraint, Detail

Question 32

Margins/Justification Types

Answer 32

Justified (flush, on both left and right); flush-left (ragged right); flush-right (ragged left); centered

Question 33

Typeface

Answer 33

The physical design of the letters

Question 34

Typestyle

Answer 34

the bolding, italics, underlining, color and decorative styles,

Question 35

Designing Multimedia Documentation

Answer 35

Creativity, utilization of tools, assessing time and cost, and analyzing the correct components of content

Question 36

Using Tech to produce your message

Answer 36

Analyzing: Templates/themes/stylesheets, page setup, column formatting, paragraph formatting, tables, pictures and text boxes

Question 37

Proofreading your Message: 2 problems

Answer 37

1) undetected mistakes from writing, design, and layout; 2) mistakes from production

Question 38

Thoughts on Message Distribution

Answer 38

Cost, Convenience, Time, Security and Privacy