3.3 The concept of quality

Question 1

Man-made quality issues

Answer 1

• Rushing work
• Shortage of people
• Lack of motivation
• Lack of training

Question 2

Technology quality issues

Answer 2

• Outdated
• Lack of maintenance

Question 3

Management issues

Answer 3

• Poor planning
• Lack of supervision
• Lack of procedures
• Procedures not followed

Question 4

Consequences of quality problems

Answer 4

• Results in poor productivity
• Affecting costs
• Affects customer satisfaction