IHI Flashcards
Patient characteristics
physical condition, her language preference, her communication needs and barriers, her social environment
Task factors
protocols or clinical rules, how the tasks are designed or structured, and the way information is used and transmitted, including test results
Individual staff member factors
knowledge, skills, motivation, and health of the practitioners involved in care.
Team factors
written and oral communication, explicit or implicit hierarchies, the responsiveness of supervisors, and the ease with which team members ask for help and clarification
Work environment
Staffing levels, workload, levels of experience, equipment, and administrative support are all factors that can contribute to safe clinical practice
Organizational and management factors
hospital’s standards and policies
values of the health care organization
hospital’s culture patient-centered – or provider-centered
culture of safety – or a culture of blame
Institutional context
state and national regulations, financial and economic factors, and the shareholders or taxpayers who support the institution
