3.4 Operations Flashcards
(7 cards)
1
Q
Operational objectives
A
Cost
QUALITY
speed of response
flexibility
dependability
enviromental
add value
2
Q
Different operations
A
lean production - reduce waste
Kaizen - small changes
Just in time
quality circles - groups
Cell production - employees work individually
3
Q
Total quality management 6 C’s
A
commitment
culturee
conintuous imporvement
control
customer focus
cooperation
Every member of staff has to work toa high standard
4
Q
labour productivity formula
A
output per employee
/
n.o of employees
5
Q
whats the ideal cpaaciity utilisation
A
80-90%
6
Q
Quality control
A
Quality checks at the end of production
7
Q
A
