3.5.3 Human Resources

Question 1

What is labour productivity?

Answer 1

efficiency of a work force

Question 2

how do you work out labour productivity?

Answer 2

Total output

av. number of employees

Question 3

What is labour turnover?

Answer 3

proportion of staff leaving a business over period of time

Question 4

How do you work out labour turnover?

Answer 4

number of staff leaving
——————————- x100
Av number of staff

Question 5

What 3 things is labour turnover caused by?

Answer 5

low pay
poor working conditions
boom period in economy

Question 6

Why is high labour turnover a problem? 3

Answer 6

recruiting new staff is expensive
takes staff time to learn
training is needed

Question 7

3 reasons why labour turnover is beneficial?

Answer 7

fresh ideas
reducing size of workforce
reduce costs

Question 8

What is labour retention?

Answer 8

measures rate at which employees stay within business

Question 9

How do you work out labour retention?

Answer 9

number of staff staying over period
—————————- x100
av number of employees

Question 10

What are 3 problems with absenteeism?

Answer 10

bad reputation for firm
pay for sick pay
temp staff is extra costs

Question 11

How do you work out rate of absenteeism?

Answer 11

number of workers sick in period
———————— x100
Av number of workers

Question 12

What can affect a businesses absenteeism rate? 2

Answer 12

how dangerous the job is

how committed the workforce is