3.6 - management of quality

Question 1

what are the managements of quality

Answer 1

quality control, quality assurance and total quality management

Question 2

what is quality control

Answer 2

involves the use of a series of physical checks where a product/service is evaluated by a quality control team who are highly trained to inspect and remove faults in production before they reach the customer

Question 3

what is quality assurance

Answer 3

a process whereby a business implements processes and procedures into its operations system that are world’s best practice and receives certification that its systems and processes meet accepted national and international standards as determined by the International Standards Organisation (ISO)

Question 4

what is total quality management

Answer 4

a process that emphasises continuous improvement in all aspects of the business by
sharing responsibility among all employees with customer focus being the top priority.

Question 5

advantages and disadvantages of total quality management

Answer 5

One advantage is flaws in production are removed prior to production so no waste should, occur. Another advantage is shared responsibility for quality encourages employee input into improvements.

One disadvantage is not all workers want to be involved and lots of meetings reduces productivity. Another disadvantage is that total quality management relies on good communication and relationships between workers and management and if relationships are poor, quality teams may be ineffective.

Question 6

advantages and disadvantages of quality assurance

Answer 6

one advantage is proactive so flaws flaws and errors are removed before production occurs using flawless procedures. Another one is that independent auditors can inspect work processes to ensure they meet quality standards.

one disadvantage is that it relies on management writing up extensive and accurate procedures. another one is that there are huge costs in getting QA certification.

Question 7

advantages and disadvantages of quality control

Answer 7

one advantage is highly trained quality control team should be able to accurately identify and remove faulty items before they reach the customer. another advantage is production can continue efficiently with a percentage of rejects representing a relatively low cost.

one disadvantage is defects may be missed due to human error. another disadvantage is that there is little effort to seek employee input to improve quality so problems in the production system may not be identified and fixed.