4(D)

Question 1

Force Field Analysis

Answer 1

Force Field Analysis is a theoretical model that determines if businesses should proceed with a proposed change.

Question 2

Driving forces

Answer 2

Driving forces are factors affecting the business environment that promote and support business change.

Question 3

Restraining forces

Answer 3

Restraining forces are factors that resist a business change or actively try to stop it.

Question 4

Weighting

Answer 4

Weighting is the process of scoring and attributing a value to the driving and restraining forces.

• it also first identify them

Question 5

Ranking

Answer 5

Ranking involves arranging the forces in order of value and determining the total score of driving and restraining forces.

• change should only be implemented when driving outweigh restraining

Question 6

Implementing a response

Answer 6

• strengthen driving forces
• weaken restraining forces
• implement actual change

Question 7

Evaluating the response

Answer 7

• determining whether or not the change has been successfully implemented.
• whether further actions need to be taken
• use kpis