4(C)

Question 1

Rates of staff absenteeism

Answer 1

Rates of staff absenteeism are the average number of days employees are not present when scheduled to be at work, for a specific period of time.

Question 2

Level of staff turnover

Answer 2

Level of staff turnover is the percentage of employees that leave a business over a specific period of time and must be replaced.

Question 3

Number of workplace accidents

Answer 3

Number of workplace accidents measures the amount of injuries and unsafe incidents that occur at a work location over a specific period of time.

Question 4

Level of wastage

Answer 4

Level of wastage is the amount of inputs and outputs that are discarded during the production process.

Question 5

Number of website hits

Answer 5

Number of website hits is the amount of customer visits that a business’s online platform receives for a specific period of time.

Question 6

List Kpi’s (2)

Answer 6

• Rate of staff absenteeism
• level of staff turnover
• Workplace accidents
• level of wastage
• number of website hits