4. Deployment and Cloud Service Offerings

Question 1

04 Sage X3 Deployment Options and Offerings

Answer 1

In this lesson let’s take a look at Sage X3’s deployment options and offerings.

Question 2

Sage X3 Deployment Offerings:

Answer 2

There are two primary deployment and service offerings for Sage X3:

1) Cloud Based - Subscription License only.

2) On Premises - Subscription and Perpetual License.

• There are two primary deployment and service offerings for Sage X3: Cloud and On Premises.
  Sage’s market strategy is to leave or lead with the Cloud.
  The Sage X3 Cloud offering is only available on Subscription License.
  The On Premises offering is available on both Subscription and Perpetual Licenses.
  Subscription bundles are both the product with the services.

Question 3

Sage X3 Deployment and Cloud Service Offerings.

Answer 3

ON-PREMISES OFFERING:
- Customer or Partner host and manage the infrastructure for the Customer.
- Management of application by Customer or Partner.

• Customizations and plug-ins allowed.

The On-Premises deployment option is an installation of a physical or virtualized server. The On-Premises deployment and service option is hosted by either the Partner or Customer. The Management of the Application is done by the Partner or the Customer. Customizations and plug-ins are allowed.
It is available in either Perpetual or a Subscription License.

SINGLE-TENANT PAAS:
- Sage host and manage the infrastructure for the Customer.

• Management of Application by Customer or Partner.
• Customizations and plug-ins allowed.

Single-Tenant PaaS or (Platform as a Service) and Single-Tenant Saas are identical from an infrastructural perspective. The key difference is the way we deliver the upgrades to the customer. The infrastructure for a Single-Tenant PaaS is hosted and managed by Sage for the Customer.
The Management of the Application is by the Customer or Partner. Customizations and plug-ins are allowed.

SINGLE-TENANT SAAS:
- Sage host and manage the infrastructure for the Customer.

• Management of Application by Sage.
• Customizations and plug-ins allowed.

The infrastructure for a Single-Tenant Saas is hosted and managed by Sage for the Customer.
The Management of the Application is by Sage and Customizations and plug-ins are allowed.

MULTI-TENANT SAAS:
- Sage host and manage the infrastructure for the Customer.

• Limited tailoring and ISV add-ons available.

With Multi-tenant SaaS, Sage host and manage the infrastructure for the customer. It has limited tailoring capabilities and ISVs add-ons available.
Chech with regional offices to confirm availability.

Question 4

Sage X3 Multi-Tenant SaaS offering provides customers with a true cloud platform.

Answer 4

Customers select services based upon their needs:
- Modules
- Capabilities
- Services

The Sage X3 Multi-Tenant SaaS offering provides customers with a true Cloud Platform.

SERVICES INCLUDE:
- Support Queries
- Patch Application
- System Security
- Log File Management
- Application Server Monitoring
- Database
- Data Backup
- Operating System
- Server Hardware
- Networking ( Data Centre)
- License Management
- Service Monitoring

OPTIONALLY AVAILABLE:
Core Company Data
Analytics Report Creation
User Management
Live to test Copy.

Question 5

Sage X3 Single Tenant SaaS and PaaS

Answer 5

The Sage X3 Single-Tenant SaaS and PaaS are designed to provide customer flexibility.
Customers select services based upon their needs: ie.
- Size of the Solution.
- Services Selected.
- Dedicated platform.

SERVICES INCLUDE:
- Support Queries
- Patch Application
- System Security.
- Log file management.
- Application Server Monitoring
- Database
- Data Back backup
- Operating System
- Server Hardware
- Networking (Data Centre)
- License Management
- Service Monitoring

OPTIONALLY AVAILABLE:
- Core Company Data
- Analytics Report Creation
- User Management
- Live to test Copy.

Question 6

Sage Customer Use Cases:
SINGLE-TENANT SaaS/PaaS:

Criteria for determining the best deployment options for a Customer:

Answer 6

• From 25 Users and up
  (Optimized for larger user counts)
• NCA and Customer Migrations.
• High complexity or High Customization requirements - including code changes.
• Sage and Partner Legislations.
• Partner and ISV add-ons permitted.
• Complex integrations including custom code changes supported.
• All businesses including complex Discrete and process manufacturing, distribution and controlled industries.

Question 7

Sage Customer Use Cases:
MULTI-TENANT SaaS:

Criteria for determining the best deployment options for a Customer:

Answer 7

• Between 5 - 100 Users.
• NCA Customer re-implementations (migration of existing installations not supported)
• Low Complexity or low customization requirements- screen layout only no code changes.
• Sage Legislations only excl. Brazil and Poland.
• Limited SPP ISVs incl. SEI, Sage X3 Data Analytics.
• Integrations supported using standard SOAP webservices.
• Financials only, Business Services, Life Manufacturing and Distribution.

Question 8

Sage X3 is hosted on the Amazon Web Services Platform (AWS)

Answer 8

Powered by AWS:

• Agility.
• Flexibility.
• Scalability
• Reliability
• Lower Costs.
• Enhance Customer Experience
• Country Specific data sovereignty requirements.

Sage X3 is hosted on the Amazon Web Services Platform (AWS). Companies around the world are moving to the Cloud based infrastructure to increase their IT Agility, gain unlimited Scalability, improve Reliability, and Lower Costs.
They want the Flexibility to expand the operations at a rapid pace, without worrying about setting up new IT infrastructure. They want to Enhance their own user and Customer Experiences by minimizing leads, the time it takes for the data packets to travel so that they can avoid delays and interruptions. As well customers want to be able to easily support any country specific data sovereignty requirements which means they need the Flexibility to have a wide selection of Geographic regions of data sources from which to choose the proper program workloads.
The AWS global infrastructure delivers a Cloud infrastructure Companies can depend on nomatter their size changing needs or challenges. The AWS global infrastructure is designed and built to deliver the most flexible, reliable scalable and secure Cloud computing environment with the highest level of global network performance available today. Every component of the AWS infrastructure is designed and built for redundancy and Reliability from regions to networking links to low bounces to routes and framework.

Question 9

Sage X3 - Leveraging the power of AWS Platform.
Why did Sage select AWS as a platform of choice and what does this mean for customers?

Answer 9

EASY TO USE:
- AWS is easy to use.
- AWS is designed to allow application providers, ISVs, and Venders to quickly and securely host your applications whether an existing application or a new SaaS-based application.
- Customers can use the AWS Management Console or well-documented web services APIs to access AWS’s application hosting platform.

COST-EFFECTIVE:
- AWS Platform is Cost Effective.
- Sage only pays for the compute power, storage, and other resources our customers use, with no long-term contracts or up-front commitments.
- This allows us to make our solutions cost-effective for ourselves and ultimately our customers driving increased ROI benefits.

RELIABLE:
- AWS is reliable.
- With AWS, Sage takes advantage of scalable, reliable and secure global computing infrastructure, the virtual backbone of Amazon.com’s multi-billion dollar online business that has been honed for over a decade.

SECURE:
- AWS is secure.
- AWS utilizes and end-to-end approach to secure and harden our infrastructure, including physical, operational, and software measures.

FLEXIBLE:
- AWS is flexible.
- AWS enables Sage to select the operating system, programing language, web application platform, database, and other services we need. This eases the migration process for existing applications while preserving options for building new solutions. We are also able to leverage advanced capabilities like Docker.

EASIER DEPLOYMENT:
- Easier deployment with Docker.
- Docker is a software platform that allows Sage to build, test and deploy applications quickly.
- Docker packages software into standardized units called containers that have everything the software needs to run including libraries, system tools, code, and runtime.

SCALABLE AND HIGH PERFORMANCE:
- Using AWS tools, Auto Scaling, and Elastic Load Balancing, applications can scale up or down based on demand.
- Baked by Amazon’s massive infrastructure, customers have access to compute and storage resources when you need them.

Question 10

Sage X3 Cloud Architecture- Multi-Tenant

Answer 10

• Hybrid Multi-Tenant
• Individual RDS per tenant
• Increased security.
• Increased database performance.
• Single sign support linked to Sage ID.
• Multiple Sage X3 folders per tenant.

Sage X3 software is delivered as a software as a SaaS.