4.2.7 - Lewin's Three-Step Change Model

Question 1

Unfreeze step

Answer 1

involves moving a business to a state where stakeholders are prepared to undergo change

Question 1

Lewin’s three-step change model

Answer 1

is a process that can be used by a business to implement change successfully

Question 2

Unfreeze …

Answer 2

• Challenge the beliefs, behaviours, and values that currently exist within the business
• Involves a manager identifying what needs to be changed and why this is necessary, before delivering a compelling message to stakeholders

Question 3

Change step

Answer 3

involves moving a business towards its desired state

Question 4

Change …

Answer 4

• Transforms the business’s practices to meet its new objectives
• Employees will usually have high levels of fear and confusion as a result of change
• Management should provide ongoing support and training to employees, can reduce the stress associated with new practices and allow the change to be implemented smoothly
• Clear and transparent communication is important at this stage

Question 5

Refreeze step

Answer 5

involves ensuring a change is sustained within a business for the long-term

Question 6

Refreeze …

Answer 6

• Prevents a business from reverting back to previous ways of operating
• Business ca achieve this by embedding the change into its everyday practices
• Managers could introduce new policies and job description, or implement other strategies to establish a culture that aligns with the change
• Support and training for employees are important at this stage
• Management should constantly monitor and evaluate the change during this stage to ensure that the stages are consolidated and that the business is performing as desired