Chapter 9 powerpoint pt. 2 Flashcards

1
Q

management focus on goals and objectives (MBO) was pioneered by _____ _______, 1954, with the publication of The Practice of Management

A

Peter Drucker

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2
Q

What does MBO stand for?

A

Management by Objective

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3
Q

management focus on goals and objectives (MBO) was pioneered by Peter Drucker, 1954, with the publication of ____ ________ __ ________

A

The Practice of Management

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4
Q

Who published The Practice of Management?

A

Peter Drucker

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5
Q

many other books on MBO followed, each with the basic premise that ____________________________ & accomplished by both membership and leadership of the organization to be realized over a period of time

A

measurable goals have to be established

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6
Q

many other books on MBO followed, each with the basic premise that measurable goals have to be established & accomplished by both __________ and __________ of the organization to be realized over a period of time

A

membership

leadership

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7
Q

part of management’s responsibility is providing a _______ statement of __________ in public organizations in its mission statement.

A

broad

philosophy

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8
Q

part of management’s responsibility is providing a broad statement of philosophy in ______ __________ in its _______ ________.

A

public organizations

mission statement

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9
Q

A statement of goals is more specific, while the list of objectives establishes the means to achieve the goals, sometimes referred to as _______

A

targets

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10
Q

A ________ __ _____ is more specific, while the ___ __ _________ establishes the means to achieve the goals, sometimes referred to as targets

A

statement of goals

list of objectives

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11
Q

the widespread adoption (of the MBO concept) across the world has aided in the distinction between a _______ and an _________

A
function 
objective
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12
Q

strategic management approaches will be effect when:

1. the organization is removed from \_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_
2. when the organization is \_\_\_\_-\_\_\_\_\_\_\_\_\_ and \_\_\_\_\_\_\_\_\_\_
3. when the organization is \_\_\_\_\_\_\_
4. when the organization can consistently measure \_\_\_\_\_\_\_
5. the proportion of \_\_\_\_\_\_\_ raised directly from the organization’s customers is \_\_\_\_\_\_\_
A
  1. political leadership
  2. self-contained
  3. autonomous
  4. smaller
  5. results
  6. income
  7. greater
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13
Q

public administrators retain significant power to ____ and ______ rules governing citizen’s everyday lives.

A

set

enforce

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14
Q

The contours of regulation originate in _________, but since legislation can never be totally comprehensive, ______ are needed to address

A

legislation

rules

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15
Q

rule making authority is lodged in _________ ________, including independent regulatory __________

A

administrative agencies

organizations

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16
Q

_____ _______ __________ is lodged in administrative agencies, including independent regulatory organizations

A

rule making authority

17
Q

state and local governments also engage in regulation; _________ ________ (state), and _______ and ________ _____ (local) are notable examples

A

occupational licensing
zoning
building codes

18
Q

state and local governments also engage in regulation; occupational licensing (_____), and zoning and building codes (______) are notable examples

A

state

local

19
Q

What are the three measures of effectiveness of strategic management?

A
  1. best practices
  2. benchmarking
  3. management scorecard
20
Q

___________ is based on the observation of what competitors are doing

A

benchmarking

21
Q

benchmarking is based on the _________ of what __________ are doing

A

observation

competitiors

22
Q

strategic management in the public sector continues to _______

A

evolve

23
Q

_______ __________ in the public sector continues to evolve

A

strategic management

24
Q

Because the original sponsors of legislation may not have a precise idea of how the end results are to be reached, goals may be far more __________ than the _________

A

philosophical

objectives

25
Q

a variety of challenges to strategic management are faced by public sector managers today. Like the widespread use of __________ around the world

A

privatization