Chapter 18: Creating and Managing Change

Question 1

tyranny of the or

Answer 1

belief that things must be either A or B and cannot be both; that only one goal and not another can be attained.

Question 2

genius of the and

Answer 2

ability to achieve multiple objectives simultaneously.

Question 3

organizational ambidexterity

Answer 3

ability to achieve multiple objectives simultaneously.

Question 4

Organization Development (OD):

Answer 4

systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness.

Question 5

Unfreezing

Answer 5

realizing current practices are inappropriate and that new behavior is necessary.

Question 6

Performance gap

Answer 6

difference between actual performance and the performance that should or could exist.

Question 7

Moving

Answer 7

instituting the change; begins with establishing a vision of where the company is heading

Question 8

Force-field analysis

Answer 8

identifying the specific forces that prevent people from changing and the specific forces that will drive people toward change

Question 9

Refreezing

Answer 9

strengthening the new behaviors that support the change

Question 10

Total Organization Change

Answer 10

introducing and sustaining multiple policies, practices, and procedures across multiple units and levels

Question 11

Reactive change

Answer 11

responding to pressure after a problem has arisen

Question 12

Proactive change

Answer 12

anticipating and preparing for an uncertain future

Question 13

Adapters

Answer 13

take current industry structure and its future evolution as givens. They choose where to compete

Question 14

Shapers

Answer 14

try to change the structure of their industries, creating a future competitive landscape of their own design