Chapter 3: Managing Group Decision Making

Question 1

Cognitive conflict

Answer 1

differences in perspectives or judgements about issues.

Question 2

Constructive Conflict

Answer 2

total and consistent agreement among group members can be destructive.
idea: whenever someone wants to criticize an idea, the critic must attach an idea for improvement.

Question 3

Affective conflict

Answer 3

emotional and directed at other people; likely to be destructive to the group because it can lead to anger, bitterness, goal displacement, and lower-quality decisions.

Question 4

Devil’s advocate

Answer 4

has the job of criticizing ideas; can be formally assigned.

Question 5

Dialectic

Answer 5

goes a step beyond devil’s advocacy by requiring a structured debate about two conflicting courses of action.

Question 6

Brainstorming

Answer 6

group members generate as many ideas about a problem as they can. As the ideas are presented, they are posted so that everyone can read them, and people can use the ideas as building blocks.
group is encouraged to say whatever comes to mind, with one exception: no criticism of other people or their ideas is allowed.