Chapter 13: Motivating for Performance

Question 1

Hackman and Oldham Model Design

Answer 1

well-designed jobs lead to high motivation, high-quality performance, high satisfaction, and low absenteeism and turnover. Occur when people experience three critical psychological states:

1. they believe they are doing something meaningful because their work is important to other people.
2. they feel personally responsible for how the work turns out.
3. they learn how well they perform their jobs.

Question 2

Core Dimensions of H&O Model

Answer 2

skill variety: different job activities involving several skills and talents.

task identity: completion of a whole, identifiable piece of work.

task significance: important, positive impact on the lives of others.

autonomy: independence and discretion in making decisions.
feedback: information about job performance.

Question 3

Growth need strength

Answer 3

degree to which individuals want personal and psychological development.