Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

COMS > ORCOM FINAL > Flashcards

ORCOM FINAL Flashcards

1
Q

What are the 5 key changes in organizing that took place in the late 20th century?

A

1) Development of flatter organization
2) Birth of the customer/supplier revolution
3) The new global demand for increased participation
4) New models of collaboration between (and among) managers and workers
5) Change from top-down communication to team/group and network based models.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the multiple stakeholder model?

A

Implies increased participation in decision making. Organizations should be concerned with many different individuals and groups and not just shareholders and stockholders.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the 4 steps for increasing workplace democracy and shared decision making among multiple stakeholders?

A

1) Create workplace where every member thinks/acts like an owner.
2) reintegrate the management of work with the doing of work.
3) Widely distribute quality info
4) Allow social structure to grow from bottom to top rather than be reinforced by the top.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are teams?

A

Groups of employees with representation of a variety of functional areas within the organization that help maximize the cross-functional exchange of information.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the 4 categories of teams?

A

1) Project teams
2) Work teams
3) quality improvement teams
4) Virtual teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are project teams?

A

Teams that help coordinate the successful completion of a particular project.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are work teams?

A

Groups that are responsible for an entire work process that delivers a product or service to a customer (Differ in degrees of empowerment)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are quality-improvement teams?

A

Originated in USA and adapted as quality circles. Designed as cross-functional (involves members from different areas). They work collaboratively to improve quality of product, service, profit, or cost.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are virtual teams?

A

Involves using technology to address the need for international and cross-cultural organizations. Challenged can revolve around differences in culture, religions, work customs, constantly changing technology and language barriers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the influences for virtual teams?

A
  • Individualism vs collectivism
  • Power distance
  • Uncertainty avoidance
  • Task/relationship orientation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is consensus?

A

Suggests that “all of us are smarter than one of us.”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the 5 communicative dimensions of teamwork?

A

1) Norms
2) Roles
3) Decision-making processes
4) Manage conflict and consensus
5) Cultural diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are norms?

A

Informational roles that designate acceptable behavior in the group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are roles?

A

Team members tend to adapt predictable communicator roles. These include: task, tension-releaser, socio-emotional, and central negative (information provider)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are decision-making processes?

A

Groups tend to make better decisions than individuals- especially when they are complex decisions involving challenging issues (also involves negative challenges like group-think)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is managing conflict and consensus?

A

The interaction of interdependent people who perceive opposition of goals, arms, and values and who see the other parties as potentially interfering with the realization of those goals.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are the four phases of negotiation related to intercultural teams as it pertains to cultural diversity?

A

1) Developing relationships with others
2) Exchanging information about topics under negotiation
3) Recognizing multicultural techniques of persuasion
4) Emphasizing the role of concession

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

List the three models of emotional intelligence?

A
  • Ability model
  • Mixed model
  • Trait model
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is the ability model?

A

Defined by the ability to perceive, understand, manage and use emotions to facilitate thinking.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is the mixed model?

A

Proposes that there are a wide range of skills and competencies that give power to a person’s skill

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is the trait model?

A

Has to do with emotional self-perception and how the individuals perceives their own emotional skills and ability.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are the five different elements of emotional intelligence?

A
  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is self-awareness?

A

The ability to recognize your own motivation, emotion and mood

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is self-regulation?

A

Having control over your mood and emotion.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is motivation?

A

The ability to motivate yourself for any achievement requires clear goals and a positive attitude.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What is empathy?

A

Recognizing and identifying how people feel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What are social skills?

A

Developing and maintaining good impersonal relationships.

28
Q

How can emotional intelligence be abused?

A
  • Manipulation

- Exploiting fear

29
Q

What is emotional intelligence?

A

A form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this info to guide one’s thinking and actions.

30
Q

What is intrinsic motivation?

A

Reflects the desire to do something because it’s enjoyable.

31
Q

What is extrinsic motivation?

A

Reflects the desire to do something because of external rewards such as awards, money, and praise.

32
Q

Define the 4 basic differences between the private sector worker and civil servant in Kenya?

A

Private sector: work for private employers

Civil servant: a person who works for the government

33
Q

What are the 8 strategies for motivation by Wayne Owen?

A
  • Competition
  • Self-esteem
  • Reinforcement
  • Communication
  • Goal setting
  • Performance appraisal
  • Training
  • Image
34
Q

What is competition?

A

Interests people, great motivator. Inevitably someone must lose

35
Q

What is self-esteem?

A

Low self-esteem are less likely to achieve difficult goals they have set.

36
Q

What is reinforcement?

A

People are likely to repeat and action if its consequences are pleasant. Specific compliments on a good job.

37
Q

What is communication as outlined by red team?

A

Clear, plentiful. Value two-way communication with leadership and members

38
Q

What is goal setting?

A

Encourage goal ownership, increases commitment. Having an objective is motivating.

39
Q

What is performance appraisal?

A

Members need to know work is important. Gives something to reward.

40
Q

What is training?

A

Forms competency. Giving someone a position without training implies not much is expected.

41
Q

What is image?

A

A good reputation will go a long way in motivating a person to give time and energy.

42
Q

What are the three principles of motivation by ChristianView Ministries?

A
  • Pleasure
  • Purpose
  • Passion
43
Q

What is pleasure (red team)

A

People are attracted to an organization where they enjoy the people they are with.

44
Q

What is purpose? (red team)

A

People give themselves to something when they believe they are making a difference

45
Q

What is passion?

A

As individuals discover their calling, they are internally motivated by the Holy Spirit.

46
Q

What are the three attributes described by Andy Stanley?

A
  • Cast vision strategically.
  • Celebrate vision systematically.
  • Live vision continuously.
47
Q

What are the four aspects of vision implementation?

A
  • Act out vision.
  • Set high expectations and worthwhile goals.
  • Keep your people’s eyes on the goal.
  • Work with others and empower them in the implementation process.
48
Q

What are the 3 principles of versatility?

A
  • Awareness of change
  • Bias for action
  • Simultaneous loose-tight properties
49
Q

Who published the book “In Search for Excellence”?

A

Thomas Peters and Robert Waterman

50
Q

What are the 3 core values held within consistent organizations?

A
  • Integrity
  • Accountability
  • Perserverance
51
Q

What does it mean to cast vision strategically?

A

Great organizations are clear and compelling when they cast visions, they use choice works that both motivate and inspire

52
Q

What does it mean to celebrate vision systematically?

A

Great, consistent organizations make celebration a part of their culture. Celebrating vision shows people what it’s like to succeed.

53
Q

What does it mean to live vision continuously?

A

Great consistent organizations don’t just have visions, they live them. They don’t talk the talk but also walk the walk.

54
Q

What does it mean to act out the vision?

A

Be sure to take positive steps toward making that vision a reality, so that it becomes a part of your lifestyle.

55
Q

What does it mean to set high expectations and worthwhile goals?

A

Make sure that the goals that you are set are goals that of high expectations. It is important to set high goals and expectations so that you can be challenged toward success.

56
Q

What does it mean to keep your people’s eyes on the goal?

A

Ensure that you stay focused and driven toward the goals. This will in turn, allow the people whom are following you to stay driven and focused.

57
Q

What does it mean to work with others and empower them in the implementation process?

A

Leadership is about being replicable. You want to be able to empower others both in the implementation process, but perhaps more importantly, to one day implement their own visions and goals.

58
Q

What is awareness of change?

A

Organizations must be aware of the changing dynamic world around them in order to adapt to changes, overcome challenges, and progress. Essential to remain consistent in the ever changing organizational landscape.

59
Q

What is bias for action?

A

Organizations will have active decisions making despite possible dilemmas because indecisiveness and postponement of conflict leads to continued chaos. This allows companies to survive and progress, despite outside challenges.

60
Q

What is tight in the simultaneous loose-tight properties?

A

People holding fundamental values and aspirations in regards to core values.

61
Q

What is loose in the simultaneous loose-tight properties?

A

Management are able to allow more employees autonomy without sacrificing company success and progress.

62
Q

What is simultaneous loose-tight properties?

A

These two traits happen simultaneously because autonomy ultimately stems from discipline (a few shared values) and this gives people confidence.

63
Q

What is integrity? (electric blue)

A

The quality of being honest and having strong moral principles; moral uprightness. Integrity is a key value to organizational success because it provides a foundation for achievement

64
Q

What is accountability? (electric blue)

A

An obligation or willingness to accept responsibility or to account for one’s actions. Key value to organizational success because it builds transparency within organizations.

65
Q

What is perseverance? (Electric blue)

A

The steady persistence in a course of action, a purpose, a state, etc. especially in spite of difficulties, obstacles, or discouragement. Key in consistent organizational success because it provides the drive of an organization.

COMS (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions