The Management Of Change

Question 1

Organisational change

Answer 1

The adoption of a new idea or behaviour by an organisation

Question 2

Proactive

Answer 2

Is to initiate change rather then simply to react to events

Question 3

Reactive

Answer 3

To wait for a change to occur and then respond to it

Question 4

Internal environment as a source of change

Answer 4

Management, employees, corporate culture, policies,

Question 5

Operating environment change

Answer 5

Customers, competitors, suppliers, interest groups

Question 6

Macro environment

Answer 6

Economic factors, political and legal forces, technological forces, global forces, geographical forces and social forces

Question 7

Force-field analysis

Answer 7

Outlines the process of determining which forces drive and which resist a proposed change

Question 8

Driving forces

Answer 8

Are those forces that support the change

Question 9

Restraining forces

Answer 9

Are those forces that work against the change

Question 10

Restraining forces impede change

Answer 10

Management, employees, time, competitors, low productivity, organisational inertia, legislation and cost

Question 11

Organisational inertia

Answer 11

Refers to an unenthusiastic response from a management to proposed change

Question 12

The change management process

Answer 12

Is the sequence of steps that a manger would follow for the successful implementation and adoption of change

Question 13

Kotters eight step model

Answer 13

Create urgency 
Form a powerful coalition 
Create a vision for change 
Communicate the vision 
Remove obstacles 
Create short term wins 
Build on the change 
Anchor the change in corporate culture

Question 14

Facilitator

Answer 14

Is someone who helps people achieve an object by providing unobtrusive assistance

Question 15

Low-risk strategies

Answer 15

Communicate, support, training, negotiation and participation and team work

Question 16

Change agent

Answer 16

Is a person or group of people who act as catalysis, assuming responsibility for managing the change process

Question 17

High-risk strategies

Answer 17

Manipulation, cooperation and threat

Question 18

Manipulation

Answer 18

Is the skilful or devious exertion of influence over someone to get them to do what you want

Question 19

Cooperation

Answer 19

Involves the section of an influential person among the potential resistors to be involved in the development and implementation of the change process

Question 20

Corporate social responsibility

Answer 20

Involves managing organisational processes in order to produce an overall positive impact on the community

Question 21

Triple bottom line

Answer 21

Refers to the social, economic, and environmental performance of an organisation

Question 22

Ecological sustainability

Answer 22

Occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet heir meets

Question 23

Sustainability report

Answer 23

Is a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it

Question 24

Business ethics

Answer 24

Refers to the application of moral standards to organisational behaviour

Question 25

Corporate code of conduct

Answer 25

Is a set of ethical standards for managers and employees to abide by

Question 26

Global economy

Answer 26

Is the world economy and refers to the economic activity going on in the world. It includes the flow of all trade, finance, technology, labour and investment. Consequently, it is the total economic activity within and between countries

Question 27

Global manager

Answer 27

Purses organisational objectives in international settings and therefore is required to conduct business in numerous countries with different cultures

Question 28

Merger

Answer 28

Is a combination of two companies to form a new company

Question 29

Acquisition

Answer 29

Is the purchase of one company by another with no new company being formed

Question 30

Privatisation

Answer 30

The process of transferring the ownership of a government business to the private sector

Question 31

Leadership

Answer 31

Is the process of positively, influencing and encouraging individuals to set and achieve objectives

Question 32

Transformational change

Answer 32

Often results in a complete restructure thoughout the whole organisation

Question 33

Incremental change

Answer 33

Results in minor changes, usually involving only a few employees

Question 34

Structural change

Answer 34

Refers to the change in the organisationals structure that is the organisational chart

Question 35

Outsourcing

Answer 35

Is the contracting of some organisational operations to outside suppliers

Question 36

Teamwork

Answer 36

Involves people who interact regularly and coordinate their work towards a common goal

Question 37

Change

Answer 37

Any alternation in the internal or external environments