Using Communication principles to build relationships Flashcards
1
Q
two way communication process
A
Encoding, decoding and feedback
2
Q
Levels of active listening
A
Hearing, passive listening and active listening
3
Q
Face to face communication (nonverbal)
A
Body angle, Face, Arms, Hands, Legs
4
Q
Distance zones
A
Intimate zone
Personal zone
Social zone
Public zone
5
Q
Communication via technology (not face to face)
A
Telephone communications, email communication, social networking
6
Q
What is meant by “Communication breakdowns”
A
Communication breakdowns can be caused by encoding and decoding problems and the environment in which the communication occur.
