5.7 Contigency planning and crisis management

Question 1

Contingency planning

Answer 1

• Preparing a plan of action
• If a crisis or emergency happen

Question 2

Crisis management

Answer 2

Implementing a plan of action for when a damaging event occurs

Question 3

What affects effective crisis management

Answer 3

• Transparency
  Being open and honest
• Communication
  Being proactive and communicate with relevant stakeholders
• Speed
  How quickly you make decisions and communicate
  Impact of social media
• Control
  How much control you have over what’s happening
  Control the news rather than being the news

Question 4

Advantages of Contingency Planning

Answer 4

Risks
- Minimizes damage and reassures stakeholders

Safety
- Impact on injuries/damage

Question 5

Disadvantages of Contingency Planning

Answer 5

Cost
- Extra staff, training, need for updating stakeholders

Time
- Training, meetings

e.g. fire alarm at a school
e.g. A business finds out its product is faulty
e.g. What happens if customers stop buying one of our products