Performance Management and Appraisal Flashcards
Performance management
Series of activities designed to ensure that the organization gets the performance it needs from it’s employees.
Performance appraisal
Process of determining how well employees do their jobs relative to a standard and communicating that information to them.
Job duties
Identify the important elements in a given job.
Performance standards
Define the expected levels of employee performance.
Graphic rating scale
Scale that allows the rater to mark an employee’s performance on a continuum.
Behaviorally Anchored Ranking Scale
Scales describe specific examples of job behavior, which are then measured against a performance scale.
Ranking
Performance appraisal method in which all employees are listed from highest to lowest in performance.
Forced distribution
Performance appraisal method in which rating of employees’ performance levels are distributed along a bell-shaped curve.
Management by objectives (MBO)
Performance appraisal method that specifies the performance goals that an individual and manager identify together.
Recency effect
Occurs when a rater gives a greater weight to recent events when appraising an individual’s performance.
Primacy effect
Occurs when a rater gives a greater weight to information received first when appraising an individual’s performance.
Central tendency error
Occurs when a rater gives all employees a score within a narrow range in the middle of the scale.
Leniency error
Occurs when ratings of all employees fall at the high end of the scale.
Strictness error
Occurs when ratings of all employees fall at the low end of the scale.
Rater bias
Occurs when a rater’s values or prejudices distort the rating.
