6. The purpose and management of the technology and information function

Question 1

Information systems help to

Answer 1

Plan
Control
Aid decision making

Question 2

Data

Answer 2

facts or figures in a raw unprocessed format

Question 3

Information

Answer 3

data that has been processed to have meaning to the end user

Question 4

Information flow

Answer 4

Input raw data
Process - analysis
Output - reporting

Question 5

Process of converting data into information may include

Answer 5

Data collection
Data evaluation
Data analysis
Data interpretation
Data reporting

Question 6

Characteristics of good information

Answer 6

ACCURATE

Accurate
Complete
Cost Effective
Understandable
Relevant
Accessible
Timely
Ease of use

Question 7

Types of information system

Answer 7

Information systems

Information technology

Question 8

Information systems

Answer 8

provision and management of information to support the running of the business

Question 9

Information technology

Answer 9

supporting equipment (hardware) that provides infrastructure to run the information systems

Question 10

Levels of information

Answer 10

Strategic
Tactical
Operational

Question 11

Strategic

Answer 11

long term complex decisions

used by directors and senior managers

Question 12

Tactical

Answer 12

medium term made by middle management

used by managers at all levels i.e. stock analysis, productivity measures

Question 13

Operational

Answer 13

day to day

i.e. ordering stock, payroll details

Question 14

Management information systems (MIS)

Answer 14

converts internal and external data into useful information

Question 15

Executive information systems (EIS)

Answer 15

gives senior execs internal and external info. Presented in a user friendly way that can be drilled down

Question 16

Decision Support Systems (DSS)

Answer 16

aids managers to make decisions, predicts a number of difference scenarios and manager uses final judgement to make decision

Question 17

Transaction Processing Systems (TPS)

Answer 17

processes routine business transactions i.e. sales and purchase info

Question 18

Expert systems

Answer 18

hold specialist knowledge i.e. law, taxation and allow non experts to interrogate them for information advice and recommended decisions

Question 19

Use of information systems in a factory

Answer 19

Computer Aided Design (CAD)

Computer Aided Manufacturing (CAM)

Question 20

Use of information systems in an office

Answer 20

Electronic Data Interchange (EDI)
Email
Internet
Video and teleconferencing

Question 21

Intranet

Answer 21

private network within an organisation

Question 22

Extranet

Answer 22

private secure extension of an intranet

Question 23

Network

Answer 23

LAN (local area network)

WAN (wide area network)

Question 24

Centralised IS

Answer 24

all functions based out of a single, central location like a a head office

Question 25

Decentralised IS

Answer 25

functions spread out throughout the organisation's location

Question 26

Evaluating a new information system

Answer 26

Cost benefit analysis

Question 27

Systems implementation

Answer 27

``` Installation Testing Staff training File conversion Changeover ```

Question 28

System changeover

Answer 28

Direct Parallel Pilot Phased

Question 29

System evaluation

Answer 29

Cost benefit review Measuring system performance Post implementation review

Question 30

Types of system maintenance

Answer 30

corrective adaptive perfective (preventative)

Question 31

3cs of implementation

Answer 31

Commitment Coordination Communication

Question 32

Overcoming user resistance | Kotter, Schlesinger and Sache

Answer 32

Education and communication Participation Facilitation and support Negotiation Maintenance and cooptation Power/ coercion

Question 33

Lewin's force field analysis

Answer 33

Restraining forces Driving forces

Question 34

IS outsourcing

Answer 34

ad hoc project management partial total

Question 35

Service level agreement

Answer 35

``` service level exit route timescale software ownership dependencies employment issues ```

Question 36

Dial back security

Answer 36

requires users to identify themselves before the system dials them back on their authorised number before allowing access

Question 37

Five moral dimensions of the information age

Answer 37

``` Information rights and privacy Property rights Accountability and controls Systems quality Quality of life ```

Question 38

IT enabled transformation

Answer 38

remote working hot desking virtual teams