6. The purpose and management of the technology and information function Flashcards Preview

CIMA E1 Organisational Management > 6. The purpose and management of the technology and information function > Flashcards

Flashcards in 6. The purpose and management of the technology and information function Deck (38)
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1

Information systems help to

Plan
Control
Aid decision making

2

Data

facts or figures in a raw unprocessed format

3

Information

data that has been processed to have meaning to the end user

4

Information flow

Input raw data
Process - analysis
Output - reporting

5

Process of converting data into information may include

Data collection
Data evaluation
Data analysis
Data interpretation
Data reporting

6

Characteristics of good information

ACCURATE

Accurate
Complete
Cost Effective
Understandable
Relevant
Accessible
Timely
Ease of use

7

Types of information system

Information systems
Information technology

8

Information systems

provision and management of information to support the running of the business

9

Information technology

supporting equipment (hardware) that provides infrastructure to run the information systems

10

Levels of information

Strategic
Tactical
Operational

11

Strategic

long term complex decisions

used by directors and senior managers

12

Tactical

medium term made by middle management

used by managers at all levels i.e. stock analysis, productivity measures

13

Operational

day to day

i.e. ordering stock, payroll details

14

Management information systems (MIS)

converts internal and external data into useful information

15

Executive information systems (EIS)

gives senior execs internal and external info. Presented in a user friendly way that can be drilled down

16

Decision Support Systems (DSS)

aids managers to make decisions, predicts a number of difference scenarios and manager uses final judgement to make decision

17

Transaction Processing Systems (TPS)

processes routine business transactions i.e. sales and purchase info

18

Expert systems

hold specialist knowledge i.e. law, taxation and allow non experts to interrogate them for information advice and recommended decisions

19

Use of information systems in a factory

Computer Aided Design (CAD)
Computer Aided Manufacturing (CAM)

20

Use of information systems in an office

Electronic Data Interchange (EDI)
Email
Internet
Video and teleconferencing

21

Intranet

private network within an organisation

22

Extranet

private secure extension of an intranet

23

Network

LAN (local area network)
WAN (wide area network)

24

Centralised IS

all functions based out of a single, central location like a a head office

25

Decentralised IS

functions spread out throughout the organisation's location

26

Evaluating a new information system

Cost benefit analysis

27

Systems implementation

Installation
Testing
Staff training
File conversion
Changeover

28

System changeover

Direct
Parallel
Pilot
Phased

29

System evaluation

Cost benefit review

Measuring system performance

Post implementation review

30

Types of system maintenance

corrective
adaptive
perfective (preventative)