7 - Organizations and Information Systems Flashcards
Business Process Re-engineering
The activity of altering existing and designing new business processes to take advantage of new information systems technology.
Customer Life Cycle
Taken as a whole, the processes of marketing, customer acquisition, relationship management, and loss/churn that must be managed by CRM systems.
Customer Relationship Management (CRM) System
A suite of applications, a database, and a set of inherent processes for managaing all the interactions with the customer, from lead generation to customer service.
Data Integrity
In a database or a collection of databases, the condition that exists when data values are consistent and in agreement with one another.
Departmental Information Systems
Workgroup Information Systems that support a particular department.
Distributed Systems
Systems in which application processing is distributed across multiple computing devices.
Enterprise Application Integration
(EAI)
A suite of software applications that integrates existing systems by providing layers of software that connect applications together.
Enterprise Information System
Information systems that support cross-functional processes and activities in multiple departments.
Enterprise Resource Planning
(ERP)
A suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform.
Functional Information System
Workgroup information systems that support a particular business function.
Information Silo
A condition that exists when data are isolated in separated information systems.
Inherent Processes
The procedures that must be followed to effectively use licensed software. For example, the processes inherent in ERP systems assume that certain users will take specified actions in a particular order.
In most cases, the organization must conform to the processes inherent in the software.
Inter-enterprise Information System
Information systems that suport one or more inter-enterprise processes.
Personal Information System
Information systems used by a single individual.
Self-efficacy
A person’s belief that he or she can successfully perform the task required in his or her job.
