chapter 13

Question 1

While upper management behaves more benevolently than in System One, this style is still characterized by the top management making all of the important decisions by themselves

Answer 1

benevolent-authoritative (system two)

Question 2

A rational organizational structure that clearly organizes a collection of activities; combines and manages the work of many people within an organization using a set of rules and policies

Answer 2

bureaucracy

Question 3

A style that involves the lower-level employees by giving them the opportunity to give feedback and contribute to decision-making

Answer 3

consultative (system three)

Question 4

A theory that says the appropriate organizational structure is determined by the organization’s environment

Answer 4

contingency design theories

Question 5

An organizational structure used when certain market segments of customers have specialized needs

Answer 5

customer departmentalization

Question 6

The process of combining jobs into groups or departments

Answer 6

departmentalization

Question 7

Increased division and specialization of the workforce into specific jobs

Answer 7

differentation

Question 8

The method of breaking work up into specialized jobs that can be handled by individuals

Answer 8

division of labor

Question 9

In this style, upper management has total control over the organization, and they force employees to comply under the threat of punishment

Answer 9

exploitive-authoritative (system one)

Question 10

A measure of the effects of formal rules and procedures on employee behavior

Answer 10

formalization

Question 11

Grouping jobs that are relatively homogeneous into silos

Answer 11

functional departmentalization

Question 12

When an organizational structure is divided into groups based on location

Answer 12

geographical departmentalization

Question 13

Key individuals who form conduits between two or more groups

Answer 13

linking pins

Question 14

A dual structure created when an organization combines functional and product departmentalization

Answer 14

matrix structure

Question 15

Structure characterized by formal rules and procedures designed to facilitate the operations of a large-scale complex organization where coordination of activities is critical to success

Answer 15

mechanistic organizational structure

Question 16

Structure characterized by lack of rules and formal reporting relationships

Answer 16

organic organizational structure

Question 17

The process of building the organizational structure

Answer 17

organizational design

Question 18

Making changes to an organizational structure

Answer 18

organizational redesign

Question 19

The framework within which an organization arranges its lines of authority and communications

Answer 19

organizational structure

Question 20

This style is characterized by a decentralized structure, open communication, and a wide base of participation in decision-making and goal setting

Answer 20

participative-group oriented (system four)

Question 21

Every organization has a duty to engage its employees in ways that build and maintain their sense of value and importance

Answer 21

principle of supportive relationships

Question 22

When jobs are grouped by the product (or product line) being produced

Answer 22

product departmentalization

Question 23

The number of people that one manager supervises

Answer 23

span of control

Question 24

When departments try to achieve success at the expense of others

Answer 24

sub-optimizing

Question 25

The idea that job specialization allows employees to work together and achieve results that are greater than if each member tried to accomplish the tasks alone

Answer 25

synergy

Question 26

The way(s) that a firm turns inputs into outputs, including the production process, actions, information, and tools that are used

Answer 26

technology

Question 27

A principle that states that in an organization, people tend to be promoted to their level of incompetence

Answer 27

the peter principle

Question 28

Structures that allow members of the organization to work from remote locations and utilize various types of communication technologies for collaboration on projects

Answer 28

virtual workplace