All IP Video

Question 1

IP

Answer 1

Internet Protocol

Question 2

These customers have an xFi Wireless Gateway (XB6/XB3 where supported) and up to seven Wireless TV Boxes (Xi6/Xi5) and/or XiD TV Boxes.

Answer 2

All IP Video

Question 3

These customers do not have an XG device in the home.

Answer 3

All IP Video

Question 4

All IP Video customers that want DVR service simply need what?

Answer 4

DVR rate code

Question 5

What are the two different methods of IP Video delivery?

Answer 5

one via DOCSIS and the other through fiber (referred to as fiber-to-the-unit/home).

Question 6

What equipment is required for All IP Video?

Answer 6

xFi Wireless Gateway (XB6/XB3 where supported) and up to seven Wireless TV Boxes (Xi6/Xi5) and/or XiD TV Boxes.

Question 7

What equipment is not required for All IP Video?

Answer 7

an XG device

Question 8

What exclusions are for ALL IP Video?

Answer 8

• More than seven TV Boxes
• Customer-owned modems
• Adult subscription packages
• Single play video packages
• Self-Install Kits (Except in Savannah, GA, Chicago, IL (Agent 40), Jacksonville, FL, Greater Boston Region and Western New England Region)

Question 9

How can you identify ALL IP Video customers?

Answer 9

Account Indicators in Einstein, or by reviewing the services in Einstein or CSG

Question 10

How many Cloud-based DVR (cDVR) hours do you receive with ALL IP Video?

Answer 10

New and existing All IP Video customers receive 150 hours of DVR, effective September 17, 2018.

Question 11

How many TV boxes are supported in Central Division?

Answer 11

Central only, supports four wireless and three wired boxes.