HPM 10.4

Question 1

All citizens’ complaints investigated by this Department are classified as either ____________, ____________, or __________.

Answer 1

Category I, Category II, or Other.

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 2

A complaint allegation will have one of five findings:

Answer 2

1. Sustained
2. Unintentional Error
3. Undetermined/No finding
4. Departmental
5. Exonerated

HPM 10.4 Citizens’ Complaint Investigations Manual

Question 3

All complainants shall be acknowledged by correspondence within _________ business days of the Department’s notification of the complaint.

Answer 3

five (5)

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 4

If the complaint involves a departmental peace officer, the complainant shall be requested to sign the advisory statement on the CHP 240B. The complainant shall be requested to return the CHP 240B within _________ business days.

Answer 4

ten (10)

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 5

The normal suspense period for complaints received at the command, or forwarded from BIA, is ___ days. The suspense period for legislative complaints is thirty (30) days.

Answer 5

sixty (60)

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 6

Citizens’ complaints which originate while an employee is in training at the Academy will be the responsibility of the _________________.

Answer 6

Academy commander

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 7

Citizens’ complaints which originate while an employee is working a temporary assignment within the Department, such as a Protective Services Detail, Motor Carrier Inspection Program, watch officer, etc., remain the responsibility of the employee’s ____________________.

Answer 7

permanent commander.

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 8

Evidence pertaining to an investigation conducted in accordance with the Citizens Complaint Investigation Manual shall be stored for a period of ____________, beginning with the date the complaint is filed.

Answer 8

five years

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 9

The five possible complaint allegation findings listed in order of severity from highest to lowest are:

Answer 9

(1) Sustained.
(2) Unintentional Error.
(3) Undetermined / No Finding.
(4) Departmental.
(5) Exonerated.

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 10

Corrective action shall be in written form. The commander shall use one of the following, depending on the severity of the corrective action required:

Answer 10

(a) Request for Adverse Action.
(b) CHP Form 2.
(c) Memorandum of Direction.
(d) Memorandum of Findings.

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 11

Completed investigations which require changes shall be made by ____________. The original investigation shall not be altered.

Answer 11

memorandum.

HPM 10.4, Citizens Complaint Investigations Manual

Question 12

“Other” complaints include:

1.
2.
3.
4.

Answer 12

1. Rescinded
2. Frivolous
3. Citation Validity
4. Departmental Complaint

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 13

Issues brought to the attention of the department which are not normally considered citizens’ complaint for the purpose of investigation and documentation including:

1.
2.
3.
4.

Answer 13

1. Vehicle Storage/Impound
2. Other Agency
3. Off-Duty Conduct
4. Traffic Complaints

** VOOT **

HPM 10.4, Citizens’ Complaint Investigations Manual

Question 14

A complainant contacting the department by regarding a nonuniform employee shall be informed that information about filing such a complaint may be filed _____________.

Answer 14

online.

HPM 10.4, Citizens’ Complaint Investigations Manual