9 Flashcards
(150 cards)
1
Q
What is a health care provider?
A
A professional who diagnoses and treats injuries and illnesses.
2
Q
What are common roles of physicians?
A
Diagnosing, examining, taking histories, performing tests, and prescribing treatments.
3
Q
Who are nurse practitioners?
A
Nurses who provide routine care, prescribe treatment, and manage chronically ill patients.
4
Q
What are clinical nurse specialists?
A
Nurses specializing in caring for specific patient groups like cancer patients.
5
Q
What is a nurse anesthetist?
A
A nurse trained to administer anesthesia and monitor patients during surgery.
6
Q
What is patient consumerism?
A
Patients viewing themselves as consumers with choices in healthcare decisions.
7
Q
What has contributed to the rise of patient consumerism?
A
Increased availability of health information and chronic illnesses.
8
Q
Why is patient involvement in treatment important for chronic illness?
A
Because ongoing care requires active cooperation and self-management.
9
Q
How do patient beliefs influence care?
A
Their illness cognitions affect understanding, trust, and adherence.
10
Q
What qualities make a provider seem competent and trustworthy?
A
Warmth, friendliness, confidence, and good communication.
11
Q
What is the effect of an aloof or uncertain provider?
A
Decreased patient satisfaction and confidence in treatment.
12
Q
Why is the medical setting not ideal for communication?
A
Patients are often in pain and providers are under time pressure.
13
Q
How do long waiting rooms affect communication?
A
They make interactions rushed and may reduce patient openness.
14
Q
What is the challenge with provider multitasking?
A
It divides attention and may reduce quality of interaction.
15
Q
How does time pressure impact patient-provider communication?
A
It increases interruptions and decreases patient satisfaction.
16
Q
What does inattentiveness in providers lead to?
A
Missing important patient concerns and poor diagnosis.
17
Q
Why is letting patients finish speaking important?
A
It provides more accurate information and improves rapport.
18
Q
What is the problem with provider interruptions?
A
It prevents patients from fully explaining their symptoms.
19
Q
What is medical jargon?
A
Technical language that patients may not understand.
20
Q
Why do providers use jargon?
A
Habit, training, or to maintain authority and avoid questions.
21
Q
What is the danger of using jargon with patients?
A
It causes confusion and lowers adherence to treatment.
22
Q
What is baby talk in healthcare?
A
Over-simplified language that underestimates a patient’s understanding.
23
Q
How can baby talk affect patients?
A
It may make them feel disrespected or treated like a child.
24
Q
What is non-person treatment?
A
Treating patients as objects rather than individuals to avoid emotional attachment.
25
Why do providers use non-person treatment?
To maintain emotional distance and concentrate better.
26
How does non-person treatment affect patient relationships?
It impairs trust and communication.
27
What are stereotypes in healthcare?
Biases that affect how providers perceive and treat patients.
28
How does sexism affect healthcare delivery?
Female symptoms may be taken less seriously than male symptoms.
29
How do provider-patient gender matches influence disclosure?
Patients often disclose more to providers of the same gender.
30
How does race affect patient-provider rapport?
Matching race can increase trust and communication.
31
Why do providers prefer acute over chronic illnesses?
Acute illnesses are more straightforward and predictable.
32
How are elderly patients often perceived by providers?
As more difficult or less responsive to treatment.
33
How does provider bias affect elderly care?
It can result in under-treatment or dismissal of symptoms.
34
What are common patient communication issues?
Exaggeration, withholding information, and misunderstanding.
35
Why might neurotic patients exaggerate symptoms?
Due to anxiety and heightened emotional responses.
36
How do anxious patients affect diagnosis?
They may struggle to describe symptoms clearly.
37
What is the impact of unfamiliar illness on communication?
Patients may be less informed and more confused.
38
Why might patients give misleading information?
Embarrassment, memory errors, or fear of judgment.
39
What role do symptoms play in patient focus?
Patients tend to focus on painful or disruptive symptoms.
40
What do providers typically focus on?
Underlying disease, severity, and clinical factors.
41
What happens when provider and patient concerns differ?
Miscommunication and reduced treatment adherence.
42
Why might a patient ignore provider advice?
It may not match their personal beliefs or experiences.
43
What is the feedback problem in healthcare?
Providers often don't receive updates on treatment outcomes.
44
What are some assumptions providers make when patients don't return?
The treatment worked, they got worse, or died.
45
Why is feedback important in healthcare?
It helps providers evaluate and improve their communication.
46
What are effects of poor communication?
Reduced health outcomes, dissatisfaction, and lower adherence.
47
How does dissatisfaction affect healthcare use?
Patients avoid follow-ups, change doctors, or seek alternatives.
48
What is non-adherence?
Failure to follow medical advice, prescriptions, or lifestyle changes.
49
What is the range of non-adherence rates?
Between 15% and 93%.
50
Why is it difficult to measure adherence?
Self-report is unreliable and often overestimates compliance.
51
What is a more accurate way to measure adherence?
Tracking prescriptions, follow-up appointments, or pill counts.
52
What fosters better adherence?
Clear communication and patient involvement in decision-making.
53
Why is it important to consider illness cognitions in treatment?
Beliefs influence whether patients accept and follow treatment.
54
How does complexity of treatment affect adherence?
More complex regimens reduce adherence.
55
What kinds of advice have higher adherence rates?
Medical advice (e.g., take a pill) over social/lifestyle changes.
56
How does frequent dosing affect adherence?
It decreases the likelihood of following the regimen.
57
What is a common reason for non-adherence?
Forgetfulness.
58
How do finances affect adherence?
Inability to afford treatment leads to skipped doses or visits.
59
How does home environment affect adherence?
Unstable or chaotic homes reduce routine and adherence.
60
How does depression affect adherence?
It decreases motivation and ability to follow instructions.
61
What is creative non-adherence?
Modifying or supplementing prescribed treatment on one's own.
62
What are reasons for creative non-adherence?
Personal beliefs, cost, or misunderstanding of instructions.
63
What is an example of creative non-adherence?
Taking more pills to make the illness go away faster.
64
What are risks of creative non-adherence?
Drug interactions, overdose, or treatment failure.
65
What is the importance of disclosing over-the-counter drug use?
To prevent dangerous interactions with prescribed medication.
66
How can providers improve communication skills?
Training in patient-centered and culturally competent care.
67
What is patient-centered communication?
A style that includes the patient's values, preferences, and needs.
68
What are non-verbal skills in communication?
Eye contact, body posture, and facial expressions.
69
How can providers practice communication skills?
Through roleplay, video recordings, and feedback.
70
Why is cultural competence important?
It improves understanding and trust with diverse patients.
71
How can patients improve communication with doctors?
By preparing questions and sharing concerns clearly.
72
What training can patients receive?
Skills to elicit information and clarify doubts.
73
How can providers help patients feel comfortable asking questions?
By being open, respectful, and encouraging discussion.
74
What is the benefit of discussing barriers to adherence?
It helps find solutions and improve follow-through.
75
Effectiveness of treatment discussion
It increases belief in treatment and motivates adherence.
76
Health Belief Model
Patients must believe treatment is effective and illness is serious.
77
Link between poor communication and malpractice
Poor communication increases risk of legal complaints.
78
Misdiagnosis in malpractice
Failure to identify a serious condition.
79
Example of delayed diagnosis
Ignoring symptoms that later turn out to be fatal.
80
Childbirth errors and malpractice
Failure to act quickly during delivery can harm baby or mother.
81
Common medication errors
Incorrect dosage or prescribing contraindicated drugs.
82
Anesthesia errors
Giving the wrong dosage or failing to monitor the patient.
83
Patient actions after poor communication
File complaints, change doctors, or avoid medical care.
84
Main cause of lawsuits in medicine
Poor communication and lack of empathy.
85
Importance of involving patients in decisions
It increases understanding, satisfaction, and adherence.
86
Informed consent
A patient's agreement to treatment after being fully informed.
87
Effective informed consent
Clear, honest explanations and patient understanding.
88
Signs of good patient-provider relationships
Trust, mutual respect, and shared goals.
89
Empathy in patient care
It builds trust and encourages open communication.
90
Importance of eye contact in consultations
It signals attention and builds rapport.
91
Impact of hurried consultations
Missed information, dissatisfaction, and less adherence.
92
Consultation interruptions
They disrupt patient flow and reduce openness.
93
How patients evaluate their providers
Based on warmth, competence, and time spent.
94
Continuity of care importance
It builds relationships and improves treatment success.
95
Follow-ups and patient experience
They show concern and help adjust treatment.
96
Impact of patient education
Increases understanding, autonomy, and cooperation.
97
Emotional intelligence in providers
To respond to patients' emotions and build rapport.
98
Consequences of patients feeling ignored
They become less engaged and may stop treatment.
99
Language barrier effect on care
It increases misunderstanding and errors.
100
Tools for improving cross-cultural communication
Translators, cultural training, and diverse staffing.
101
Role of translators in healthcare communication
They help bridge language gaps and ensure accurate patient understanding.
102
Importance of addressing patient fears
Addressing fears builds trust and improves treatment adherence.
103
Rapport in healthcare
A positive, trusting relationship between provider and patient.
104
Impact of provider uncertainty on patients
It reduces patient confidence and satisfaction.
105
Impact of overly technical explanations
Patients may become confused and less likely to follow instructions.
106
Reflective listening
Repeating or summarizing what the patient says to show understanding.
107
How to make patients feel heard
By maintaining eye contact, not interrupting, and acknowledging concerns.
108
Importance of patient trust
Trust enhances openness, satisfaction, and adherence to treatment.
109
Goal of patient education
To help patients understand their illness and how to manage it.
110
Visual aids in patient understanding
They simplify complex information and enhance recall.
111
Emotional support in effective care
It reduces anxiety and encourages better communication.
112
Checking for understanding
Asking the patient to repeat or summarize what was explained.
113
Reasons patients don't ask questions
They may feel rushed, intimidated, or believe the doctor is too busy.
114
shared decision-making
It gives them control and increases commitment to treatment.
115
teach-back methods
Asking patients to explain back instructions to confirm understanding.
116
support for anxious patients
By being calm, reassuring, and taking time to explain thoroughly.
117
improve adherence in low-literacy patients
Use of simple language and clear instructions.
118
patients not revealing all symptoms
Embarrassment, fear of judgment, or forgetting during the appointment.
119
continuity of provider care
Stronger relationships and improved health outcomes.
120
long-term provider relationships
Providers understand the patient's history better and notice subtle changes.
121
benefits of interdisciplinary healthcare teams
Comprehensive care through shared expertise and collaboration.
122
motivational interviewing
A communication technique that encourages behavior change through empathy and collaboration.
123
cultural humility in healthcare
It allows providers to learn from patients and avoid assumptions.
124
implicit bias in healthcare
Unconscious attitudes that affect treatment decisions and communication.
125
reducing implicit bias
Through self-awareness, training, and reflection.
126
patient navigator
A professional who helps patients understand and move through the healthcare system.
127
empathy vs sympathy in healthcare
Empathy involves understanding and connection, which improves care.
128
impact of rushed appointments
Lower patient satisfaction and increased chance of error or misunderstanding.
129
listening without judgment
It encourages honest disclosure and strengthens trust.
130
active listening
Giving full attention, nodding, and responding thoughtfully.
131
reducing power imbalances
Use inclusive language and involve patients in decisions.
132
trauma-informed care
Care that recognizes the impact of past trauma on current health and behavior.
133
communication improvement through trauma-informed care
It promotes safety, trust, and patient empowerment.
134
signs a patient feels uncomfortable
Avoiding eye contact, short answers, or physical withdrawal.
135
effective use of silence in healthcare conversations
It gives patients space to think and encourages deeper responses.
136
validating patient concerns
It shows respect and makes patients feel heard.
137
common causes of miscommunication
Jargon, time pressure, distractions, and cultural/language barriers.
138
tailoring communication to the patient
Each patient has different needs, preferences, and understanding levels.
139
building trust quickly in consultations
Greet the patient warmly and use their name.
140
importance of patient dignity
It fosters respect and improves the therapeutic relationship.
141
body language and tone in communication
They can reinforce or contradict spoken messages.
142
avoiding multitasking during visits
It reduces quality of attention and increases errors.
143
ensuring clarity in medical instructions
Use of simple language and repeating key points.
144
repairing a communication breakdown
By apologizing, clarifying, and inviting questions.
145
signs of effective communication
Patient engagement, understanding, adherence, and satisfaction.
146
provider empathy influence on patient outcomes
It improves emotional well-being and increases cooperation.
147
role of emotional intelligence in healthcare
It helps manage relationships and patient emotions effectively.
148
red flag for communication failure
Patient confusion, frustration, or disengagement.
149
importance of follow-up communication
It confirms understanding, checks progress, and shows care.
150
overall goal of patient-provider communication
To ensure understanding, trust, and effective healthcare delivery.
