Interplay Book - Chapter 7

Question 1

Advising

Answer 1

giving advise

i.e.
if you’re so unhappy, you should just quit
just tell him what you think
you should take some time off

Question 2

Analytical Listening

Answer 2

listening style - emphasizes attending to the full message before coming to judgment

Question 3

Attending

Answer 3

psychological process, attending to a source and/or message

i.e. not always possible to attend to all messages

Question 4

Closed questions

Answer 4

allow only a limited range of answers

i.e.
do you feel angry
was it in the morning or night
Did he arrive on time

Question 5

Counterfeit questions

Answer 5

disguised attempts to send a message, not receive one

Question 6

Critical listening

Answer 6

a listening style - strong desire to evaluate messages.

i.e. assessing quality, accuracy and consistency

Question 7

Evaluating

Answer 7

a response that appraises the sender’s thoughts or behaviors in some way

i.e.
that’s a good idea
you’re on the right track now
An attitude like that won’t get you anywhere

Question 8

Hearing

Answer 8

the process in which sound waves strike the eardrum and cause vibration that are transmitted to the brain.

Question 9

Listening

Answer 9

the process of receiving and responding to others’ messages

Question 10

Listening fidelity

Answer 10

the degree of congruence between what a listener understands and what the message sender was attempting to communicate

Question 11

Mindful Listening

Answer 11

Involves giving careful and thoughtful attention and responses to the messages we receive

Question 12

Mindless Listening

Answer 12

Occurs when we react to others’ messages automatically and routinely, without much mental investment.

Question 13

Open questions

Answer 13

allow a variety of extended responses

i.e.
how are you
how do you feel
What happened

Question 14

Paraphrasing

Answer 14

providing feedback that restates, in your own words, the message you thought the speaker sent

Question 15

Questioning

Answer 15

asking for additional information

Question 16

Relational listening

Answer 16

a listening style - most concerned with building emotional closeness with others.

Question 17

Remembering

Answer 17

the ability to recall information once we’ve understood it

Question 18

Responding

Answer 18

giving observable feedback

Question 19

Silent listening

Answer 19

allows you to stay attentive and non verbally responsive without offering any verbal feedback

Question 20

Sincere questions

Answer 20

aimed at understanding others

Question 21

Supporting

Answer 21

responses reveal the listener’s solidarity with the speaker’s situation

i.e.
expressions of care, concern, affection, and interest, especially during times of stress or upset

Question 22

Task-oriented listening

Answer 22

a listening style - most concerned with efficiency and accomplishing the job at hand

Question 23

Understanding

Answer 23

attaching meaning to a message

Question 24

Analyzing

Answer 24

the listener offers an interpretation of a speakers message

i.e.
she is doing it because…
i think whats really bothering you is…
maybe the problem is…

Question 25

Empathizing

Answer 25

a response style listeners use when they want to show they identify with the speaker