Week 4- Coaching Integration: The First Session Flashcards
What is feedback?
Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop
What is quality feedback?
Quality Feedback • Well timed • Meaningful • Candid • Specific • Neutral • Clear
When to give feedback?
Upon Request Acknowledgment Coaching Connection Communicate Boundaries
When to receive feedback?
Learning Development Behavior Change Work Product Guidance
How to give quality feedback
Ask for permission to give feedback
Use neutral/objective language-From my point of view
“I’d like to offer my perspective”
Focus on one specific thing and pause to allow for interpretation and response
Be clear and concise response
How to receive quality feedback
Ask specific questions to generate feedback
Use neutral or objective language “From your point of view” and “Would you share your perspective”
Pause to interpret and respond to what was communicated
Be open and curious
Why Feedback in a Coaching Session?
- Creates stronger rapport between Coach and Client
- Allows for check-in to ensure Client needs are met
- Provides an opportunity for growth
- Facilitates in the planning of future sessions
- Creates space for reflection from both Coach and Client
Questions to use when asking for Feedback in a Coaching Session
• Ask for feedback in the form of a statement • “Feedback from you please” • Give direct and specific questions to illicit quality feedback • “What did that feel like for you?” • “From your point of view, what did you like?” • “From your perspective, what would you improve?”
5 phases to Feedback
Output, Input, Interpret, Respond, Follow up
Output: •Coaching, communication, speaking
Input: Active Listening, hearing, receiving
Interpret: Internal filters, past experiences, meaning
Respond: Thoughts, emotions, reaction
Follow Up: action, commitment, change
