Employee Selection: Recruiting and Interviewing

Question 1

The process of attracting employees to an organization

Answer 1

Recruitment

Question 2

Recruiting employees from outside the organization

Answer 2

External recruitment

Question 3

Recruiting employees already employed by the organization

Answer 3

Internal recruitment

Question 4

Recruitment ads in which applicants are instructed to call rather than to apply in person or send résumés

Answer 4

Respond by calling

Question 5

Recruitment ads that instruct applicants to apply in person rather than to call or send résumés

Answer 5

Apply-in-person ads

Question 6

Recruitment ads in which applicants are instructed to send their résumé to the company rather than call or apply in person

Answer 6

Send-résumé ads

Question 7

Recruitment ads that instruct applicants to send their résumé to a box at the newspaper; neither the name nor the address of the company is provided

Answer 7

Blind box

Question 8

A job fair held on campus in which students can “tour” a company online, ask questions of recruiters, and electronically send résumés

Answer 8

Virtual job fair

Question 9

Employment agencies, often also called headhunters, that specialize in placing applicants in high-paying jobs

Answer 9

Executive search firms

Question 10

An organization that specializes in finding jobs for applicants and finding applicants for organizations looking for employees

Answer 10

Employment agency

Question 11

An employment service operated by a state or local government, designed to match applicants with job openings

Answer 11

Public employment

agency

Question 12

A method of recruitment in which a current employee refers a friend or family member for a job

Answer 12

Employee referral

Question 13

A method of recruitment in which an organization sends out mass mailings of information about job openings to potential applicants

Answer 13

Direct mail

Question 14

A recruitment method in which several employers are available at one location so that many applicants can obtain information at one time

Answer 14

Job fair

Question 15

The amount of money spent on a recruitment campaign divided by the number of people that subsequently apply for jobs as a result of the recruitment campaign

Answer 15

Cost per applicant

Question 16

The amount of money spent on a recruitment campaign divided by the number of qualified people that subsequently apply for jobs as a result of the recruitment campaign

Answer 16

Cost per qualified

applicant

Question 17

A method of recruitment in which job applicants are told both the positive and the negative aspects of a job

Answer 17

Realistic job preview

RJP

Question 18

A form of RJP that lowers an applicant’s expectations about the various aspects of the job

Answer 18

Expectation-lowering

procedure (ELP)

Question 19

A method of selecting employees in which an interviewer asks questions of an applicant and then makes an employment decision based on the answers to the questions as well as the way in which the questions were answered

Answer 19

Employment interview

Question 20

Interviews in which questions are based on a job analysis, every applicant is asked the same questions, and there is a standardized scoring system so that identical answers are given identical scores

Answer 20

Structured interviews

Question 21

An interview in which applicants are not asked the same questions and in which there is no standard scoring system to score applicant answers

Answer 21

Unstructured interview

Question 22

The fact that information presented early in an interview carries more weight than information presented later

Answer 22

Primacy effect

Question 23

When the performance of one applicant affects the perception of the performance of the next applicant

Answer 23

Contrast effect

Question 24

The fact that negative information receives more weight in an employment decision than does positive information

Answer 24

Negative-information

bias

Question 25

Factors such as eye contact and posture that are not associated with actual words spoken

Answer 25

Nonverbal

communication

Question 26

A type of structured interview question that clarifies information on the résumé or application

Answer 26

Clarifier

Question 27

A type of structured interview question in which a wrong answer will disqualify the applicant from further consideration

Answer 27

Disqualifier

Question 28

A type of structured-interview question designed to tap an applicant’s knowledge or skill

Answer 28

Skill-level determiner

Question 29

A type of structured interview question in which applicants are given a situation and asked how they would handle it

Answer 29

Future-focused question

Question 30

A structured-interview technique in which applicants are presented with a series of situations and asked how they would handle each one

Answer 30

Situational question

Question 31

A type of structured-interview question that taps an applicant’s experience

Answer 31

Past-focused question

Question 32

A structured interview in which the questions focus on behavior in previous jobs

Answer 32

Patterned-behavior
description interview
(PBDI)

Question 33

A type of structured-interview question that taps how well an applicant’s personality and values will fit with the organizational culture

Answer 33

Organizational-fit

questions

Question 34

A method of scoring interview answers that compares an applicant’s answer with benchmark answers

Answer 34

Typical-answer approach

Question 35

Standard answers to interview questions, the quality of which has been agreed on by job experts

Answer 35

Benchmark answers

Question 36

A method of scoring interview answers that provides points for each part of an answer that matches the scoring key

Answer 36

Key-issues approach

Question 37

A letter that accompanies a résumé or job application

Answer 37

Cover letter

Question 38

A formal summary of an applicant’s professional and educational background

Answer 38

Résumé

Question 39

A résumé in which jobs are listed in order from most to least recent

Answer 39

Chronological résumé

Question 40

A résumé format in which jobs are grouped by function rather than listed in order by date

Answer 40

Functional résumé

Question 41

A résumé style that takes advantage of psychological principles pertaining to memory organization and impression formation

Answer 41

Psychological résumé

Question 42

A model proposed by Anderson that postulates that our impressions are based more on the average value of each impression than on the sum of the values for each impression

Answer 42

Averaging versus adding

model