Employee Satisfaction and Commitment

Question 1

The attitude employees have toward their jobs

Answer 1

Job satisfaction

Question 2

The extent to which an employee identifies with and is involved with an organization

Answer 2

Organizational

commitment

Question 3

The extent to which an employee wants to remain with an organization and cares about the organization

Answer 3

Affective commitment

Question 4

The extent to which employees believe they must remain with an organization due to the time, expense, and effort they have already put into the organization

Answer 4

Continuance

commitment

Question 5

The extent to which employees feel an obligation to remain with an organization

Answer 5

Normative commitment

Question 6

The extent to which people believe that they are responsible for and in control of their success or failure in life

Answer 6

Internal locus of control

Question 7

States that employees model their levels of satisfaction and motivation from other employees

Answer 7

Social information

processing theory

Question 8

States that employees model their levels of satisfaction and motivation from other employees

Answer 8

Social learning theory

Question 9

A theory of job satisfaction stating that employees will be satisfied if their ratio of effort to reward is similar to that of other employees

Answer 9

Equity theory

Question 10

A theory that postulates that if employees perceive they are being treated fairly, they will be more likely to be satisfied with their jobs and motivated to do well

Answer 10

Organizational justice

Question 11

The perceived fairness of the decisions made in an organization

Answer 11

Distributive justice

Question 12

The perceived fairness of the methods used by an organization to make decisions

Answer 12

Procedural justice

Question 13

The perceived fairness of the interpersonal treatment that employees receive in an organization

Answer 13

Interactional justice

Question 14

A system in which employees are given the opportunity to perform several different jobs in an organization

Answer 14

Job rotation

Question 15

A system in which employees are given more tasks to perform at the same time

Answer 15

Job enlargement

Question 16

A system in which employees are given more responsibility over the tasks and decisions related to their job

Answer 16

Job enrichment

Question 17

The theory proposed by Hackman and Oldham that suggests that certain characteristics of a job will make the job more or less satisfying, depending on the particular needs of the worker

Answer 17

Job characteristics theory

Question 18

A measure of the extent to which a job provides opportunities for growth, autonomy, and meaning

Answer 18

Job Diagnostic Survey

JDS

Question 19

Employee groups that meet to propose changes that will improve productivity and the quality of work life

Answer 19

Quality circles or Self-directed teams

Question 20

A measure of job satisfaction in which raters place a mark under a facial expression that is most similar to the way they feel about their jobs

Answer 20

Faces Scale

Question 21

A measure of job satisfaction that yields scores on five dimensions

Answer 21

Job Descriptive Index

JDI

Question 22

A measure of job satisfaction that yields scores on 20 dimensions

Answer 22

Minnesota Satisfaction

Questionnaire (MSQ)

Question 23

A measure of the overall level of job satisfaction

Answer 23

Job in General (JIG) Scale

Question 24

A method of absenteeism control in which employees are paid for their unused sick leave

Answer 24

Well pay

Question 25

A method of absenteeism control in which employees who meet an attendance standard are given a cash reward

Answer 25

Financial bonus

Question 26

An absenteeism control method in which games such as poker and bingo are used to reward employee attendance

Answer 26

Games

Question 27

An attendance policy in which all paid vacations, sick days, holidays, and so forth are combined

Answer 27

Paid time off program

PTO

Question 28

The extent to which an employee’s personality, values, attitudes, philosophy, and skills match those of the organization

Answer 28

Person/organization fit

Question 29

The extent to which employees have links to their jobs and community, the importance of these links, and the ease with which they can be broken and replaced at another job

Answer 29

Embeddedness

Question 30

Behaviors that are not part of an employee’s job but that make the organization a better place to work (e.g., helping others, staying late)

Answer 30

Organizational
citizenship behaviors
(OCBs)