A1 - working within the health and science sector Flashcards by Phoebe Longcake

what is equality?

treating individuals fairly (not the same) so everyone has the same opportunities.
eg, lifts, wider doors, ramps…

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what is diversity?

recognising everyone is unique and different.
eg, lgbtq+, religion, dietary requirements

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what is inclusion?

making sure everyone is included.
eg, having meetings when every member of staff is in work

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what is discrimination?

a group/person at a disadvantage and treated unfairly compared to others.
eg, not able to do certain activities if your disabled as there’s no accessible route

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what is workforce?

employers in an organisation

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what is a customer/patient?

all members of the uk public who will use a service in an organisation

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name 4 differences within people

religion, age, gender, language, diet, gender reassignment

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what is a policy?

a course or principle of action adopted or proposed by an organization or individual

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give 4 different types of policies?

health and safety, complaints, whistle blowing, safeguarding

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how do policies start?

they stem from the government and they put them in place

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what are the 9 protected characteristics of the equality act 2010?

race
religion
pregnancy
gender
sexual orientation
gender reassignment
disability
age
marriage

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what is safeguarding?

protecting a citizens health, wellbeing and human rights, so they can live life free from harm, abuse and neglect.

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what is the code of conduct?

the standards of conduct, behaviour and attitude that the public and people who use health and care services should expect

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what is the policy?

what care workers should do in a set of circumstances

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what are procedures?

action to be taken

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what is the duty of candour?

health professionals must tell the patient when something has gone wrong

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what is care work responsibility?

to maintain care that meets legal requirements and standards

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what is the duty of care?

being accountable for your actions and decisions

give 5 examples of duty of care

the 6 C’s
ensuring privacy
following the care plan
consent
knowing your role and responsibility’s

what are the 6 C’s?

care, compassion, competence, communication, courage, commitment

what is the difference between direct and indirect discrimination?

direct = directly aiming at someone
indirect = a practice, policy or rule which applies to everyone, but has a worse effect on some

give 5 reasons someone might be classed as a vulnerable person

history of abuse
sensory impairment
lack of mental capacity
age
health condition

what is the definition of social media?

internet based tools that allow individuals and communities to: gather and communicate, share ideas, information, and collaborate with others in real time

what is personal information?

broad range of details that could identify a person
eg, dob, name..

what is sensitive information?

extra information that includes an opinion eg, race, gender, religion..

what is a legislation?

used by the government to protect society

what is a policy?

rules set by companies that guide us day to day

what is the purpose of the general data protection regulation (GDPR) 2018?

increases restrictions on what organisations can do with your data and it extends the rights of individuals to access and control data

what are the caldicott principles?

developed in 1997 by Dame Fiona Caldicott 1) justify the purpose 2) only use when necessary 3) use the minimum necessary confidential information 4) need to know basis 5) everyone should be aware of responsibilities 6) comply with the law 7) the duty to share information is just as important to protect it 8) inform users about how information is used

what are performance reviews?

carried out by managers, and a discussion of an employees professionalism

what is a PMR and appraisal?

PMR = performance management review - task/target setting Appraisal = looking at performance of PMR targets

what is continued professional development (CPD)?

identified training neeeds eg, safely using a hoist

why do we have a disciplinary policy?

keeps everyone safe sets expected standards ensures consistent and fair treatment makes sure everyone knows between right and wrong

what is misconduct?

unacceptable behaviour eg, having a relationship with a patient

what is malpractice?

negligent act or omission eg, pain medication not prescribed when it should have been

what is a grievance policy?

a way for an employee to raise a complaint to their employer

what is autonomy?

a right to have independence or freedom and to act on your choice

what is informed consent?

being told the risks and making a choice upon it

what is beneficence?

consent from a patient for a procedure that will benefit them

what is nonmaleficence?

a medical practitioner has a duty to do not harm or allow harm to a patient through neglect

what is ethics?

moral principles that govern a person's behaviour

what is an audit?

a way to find out if healthcare is being provided in line with standards and lets care providers and patients know where their service is doing well, and where there could be improvements.

what are 4 ethical practices?

beneficence autonomy malpractice informed consent