Account Troubleshooting

Question 1

Resolve Apple ID password issues.

Use your own device to reset your password.

Answer 1

-iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later:
Settings->Your Name->Password & Security->Change Password.

-Mac with macOS Catalina or later:
Apple menu->System Preferences->Apple ID->Password & Security->Change Password.

-Use a trusted phone number, trusted email, recovery key, or account recovery contact.

Question 2

Resolve Apple ID password issues.

Use someone else’s device to reset your password.

Answer 2

-Apple Support app:
Open app->Passwords & Security->reset Apple ID password->enter Apple ID->follow steps.

-Find My iPhone app:
Open app->remove Apple ID (if listed)->forgot Apple ID or Password->follow steps.

Question 3

Resolve Apple ID password issues.

If you can’t change or reset your password.

Answer 3

iforgot.apple.com->enter Apple ID->reset your password->answer security questions->enter recovery key from email->follow steps.

Question 4

Manage user accounts for iOS, iPadOS, and macOS.

Apple ID

Answer 4

Settings\System Preferences-> your name (Apple ID)

• Update your contact information
• Change your password
• Add or remove Account Recovery Contacts
• View and manage your subscriptions
• Update your payment methods or billing address
• Manage Family Sharing

Question 5

Manage user accounts for macOS.

Local

Answer 5

System Preferences->Users & Groups

• Update contact card
• Change local password
• Add/remove local users
• Change login items/options

Question 6

Manage data storage for iOS, iPadOS, and macOS.

Answer 6

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Question 7

Recognize the differences as to where iOS, iPadOS, and macOS store data.

Answer 7

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