Active Listening Skills Flashcards
effortfully give one’s attention to sound and communicating accurate empathy and understanding to the person speaking
Active listening
Involves showing complete support and acceptance of a person no matter what the person says or does
Unconditional positive regard
Putting oneself in the shoes of the other person and walking 10 km in them
empathy
Active Listening skills
Attending skills Bracketing Leading Reflecting skills Probing Focusing
Attending skills
Lean forward Open stance Voice of compassion Eye contact Relaxed Sit at an angle
How the words are said
Paralinguistic
Body’s position and movement that expresses the feelings of the speaker/listenter
Body language
A skill that requires for the interviewer to become aware of his or her own feelings and thoughts and acknowledge its existence
Bracketing
Kinds of leading
Indirect
Direct
Open invitation for the patient to talk about anything
Indirect leading
Verbal skill used to acquire pertinent information in biomedical cases
Direct leading
Specific topics to ask about when doing direct leading/ When to probe
What was said last
Where the emotion was greatest
What is repeated
Concise and clear verbal reflection of what a person has said
paraphrasing
Kinds of reflecting skills
Content
Perception check
Feelings
Non verbal
Has the same effect as a paraphrase but one made into a question
perception check
